Engineer II – IAM Technologies

Exelixis•Alameda, CA

About The Position

The Engineer II – Client Technology provides advanced engineering support across a broad range of technologies and platforms. This role plays a critical part in anticipating and resolving escalated technical issues and ensuring the reliability and performance of end-user technologies.

Requirements

High School diploma and 9 years of experience; or Associate’s degree and 7 years of experience; or Bachelor’s degree and 5 years of related experience; or Equivalent combination of education and experience. Technical certification may be required
Proven experience analyzing and solving complex technical problems on a broad range of technology platforms
Experience implementing engineering solutions to client technology issues
Familiarity with administrative consoles and elevated system access
Experience working in Agile environments and using ticketing systems (e.g., JIRA, JSM)
Experience delivering an exceptional client experience
Proven experience providing advanced level engineering support
Proven ability to use engineering practices and principles to resolve technical issues in an IT environment
Advanced knowledge of troubleshooting and maintaining client technologies
Ability to resolve complex technical issues and contribute to process improvements
Ability to work independently and exercise sound judgment
Experience with scripting or automation tools to streamline tasks and workflows
Ability to proactively seek out areas of improvement and drive solutions
Effective communication with cross-functional teams and end users
Ability to document solutions and contribute to knowledge bases
Strong knowledge of product-centric and agile framework models
Experience working with IAM technologies
Substantial experience investigating and resolving user access issues
Basic knowledge of services like Active Directory / Microsoft Entra ID and cloud based applications
Thorough knowledge of IAM technologies
Strong communication and problem-solving skills with a service-oriented mindset
Ability to assess and resolve technical issues in a timely manner

Responsibilities

Diagnose and resolve complex hardware, software, and application issues, ensuring minimal disruption to business operations
Proactively ensure user devices are secure, compliant, and performing efficiently, regularly coordinating upgrades, patches and refreshes
Leverage diagnostic tools, monitoring platforms and system logs to identify and troubleshoot issues
Engineer, analyze, configure, implement, and maintain technology tools and solutions
Work closely with stakeholders to understand their technology needs and deliver solutions
Continuously evaluate user needs, proactively designing and implementing strategies that support updated, high-performing user technologies and create a positive user experience
Collaborate with cross-functional teams to implement and validate solutions as needed
Understand and support specialized business use cases of client technologies
Access and manage systems via administrative consoles with elevated privileges
Create documentation for technical solutions, deployment procedures, and automation scripts
Provide product training to internal support staff on relevant technologies
Troubleshoot and resolve user access issues related to Okta Biometric MFA, including login failures, password resets, and profile updates
Monitor Okta system health and performance, analyzing logs and proposing operational efficiencies such as automations and workflows

Benefits

comprehensive employee benefits package, including a 401k plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
Employees are also eligible for a discretionary annual bonus program, or if field sales staff, a sales-based incentive plan
Exelixis also offers employees the opportunity to purchase company stock, and receive long-term incentives, 15 accrued vacation days in their first year, 17 paid holidays including a company-wide winter shutdown in December, and up to 10 sick days throughout the calendar year.

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