Support Engineering Technical Manager - Field Service Regional Managers

Boeing•Seal Beach, CA

3d•Onsite

About The Position

Support Engineering Technical Manager - Field Service Regional Managers Company: The Boeing Company Boeing Commercial Airplanes is seeking multiple Support Engineering Technical Manager - Regional Managers to oversee and lead a Field Service Regional Support team or Entry into Service team located at a domestic or international location. The selected candidate would be expected to rotate into a new assignment approximately every 4 years. The position is located at Seal Beach, CA . The Regional Managers' international assignment locations may not be known at the time of candidate selection. As such, candidates must be able to follow worldwide immigration and health policies and in some cases our airline customers’ health policies. Assignment benefits are provided for assignment locations in accordance with company and organizational policies. Because the candidate selected will be expected to go on an international assignment, the offer will be contingent upon the candidate’s ability to obtain clearances from International Health Services and the receipt of a visa/work permit to the country in which he or she will be assigned. These contingencies also apply to any/all family members who may be relocating with the candidate. Position Responsibilities: Manages Field Service employees performing technical or specialist activities that are deployed at remote base locations, including customer or supplier facilities. Develops and executes customer support strategies and tactics to support customer commitments, gain competitive advantage, and foster business growth. Directs post-sale coordination of technical and administrative support activities including installation, troubleshooting, problem resolution, test, repair, engineering change improvements and preventive maintenance to be performed at the customer’s site. Develops and executes business plans, policies and procedures and develops organizational and technical strategies. Acquires and leverages resources and leads process improvements. Develops and maintains relationships and partnerships with customers, suppliers, stakeholders, peers, partners and direct reports. Provides oversight and approval of technical approaches, products and processes. Manages, develops and motivates employees. Work Authorization: This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the listed locations. Long-term Assignment details: Candidate must be able to obtain a work visa, depending on requirements of the country. Candidate must be able to meet the cultural requirements of the country, as applicable. Employment is contingent on the candidate’s ability to satisfy all labor and immigration formalities of the country.

Requirements

5+ years leading or managing projects and/or teams.
5+ years of experience providing Airline customer support.
Able to obtain and maintain a valid passport and travel internationally without restriction.

Nice To Haves

Bachelors of Science Degree or higher and/or an FAA Airframe & Powerplant license (or equivalent).
Experience in Field Service Support
Experience managing multi-skills teams
Demonstrated interpersonal skills and tact to include interactions with senior executives at Boeing businesses and functions, third party consultants, and merger team members
Team first headset (we bigger than me) with all constituents
Highly motivated, self-starter with the ability to take initiatives forward to completion with focus on high quality results
Strong in leading by influence to steer team and deliver on project and program commitments
Ability to work with large virtual teams
Ability to adapt and remain flexible in approach to accomplish the greater team goals
Excellent communication skills both written and spoken
Positive attitude and strong ethic, willing to take on assignments and ensure they get completed
Although not required, international experience and language skills are a plus

Responsibilities

Manages Field Service employees performing technical or specialist activities that are deployed at remote base locations, including customer or supplier facilities.
Develops and executes customer support strategies and tactics to support customer commitments, gain competitive advantage, and foster business growth.
Directs post-sale coordination of technical and administrative support activities including installation, troubleshooting, problem resolution, test, repair, engineering change improvements and preventive maintenance to be performed at the customer’s site.
Develops and executes business plans, policies and procedures and develops organizational and technical strategies.
Acquires and leverages resources and leads process improvements.
Develops and maintains relationships and partnerships with customers, suppliers, stakeholders, peers, partners and direct reports.
Provides oversight and approval of technical approaches, products and processes.
Manages, develops and motivates employees.

Benefits

Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

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