Support Engineer

Eide Bailly LLP•Fargo, ND

22h•Onsite

About The Position

The Support Engineer provides onsite and remote technical support. Analyzes and troubleshoots computer support problems and applies understanding of computer software and hardware products to resolve problems for end users. Maintains office hardware and software inventories. A typical day as a Support Engineer might include the following: Provides excellent technical assistance and desktop support to end users. Installs, modifies, and repairs computer hardware and software. Troubleshoots computer systems and/or printer hardware issues. Troubleshoots software issues. Troubleshoots miscellaneous network and server issues. Asks questions to determine nature of the problem. Walks end users through the problem-solving process. Documents end users queries, problems, and solutions. Follows up with end users to ensure issue has been resolved. Provides onsite support for Help Desk in a multi-location office. Maintains office hardware and software inventories. Serves as a back-up resource for the Help Desk call center. Ensures timely and accurate performance on assigned projects. Maintains compliance with project budgets, turnaround times, and deadlines. You have an Associate’s Degree in Information Systems, Computer Science, or related field; an equivalent combination of education and experience may be substituted. You have 2-4 years of experience with Microsoft products. You have 2-4 years of experience with PC hardware. You have Advanced knowledge of Microsoft Windows and Microsoft Office. You have working knowledge PC and printer hardware. You have outstanding customer service skills. You have proven problem solving and troubleshooting abilities and attention to detail. You can communicate clearly in writing and verbally. You can work independently with minimal supervision. You can work on multiple projects and meet deadlines by setting priorities with work projects. You can establish and maintain effective working relationships with co-workers and clients. This position requires prolonged standing and sitting, some bending, stooping, and stretching, and the ability to lift 50 lbs. Must be authorized to work in the United States now or in the future without visa sponsorship.

Requirements

Associate’s Degree in Information Systems, Computer Science, or related field; an equivalent combination of education and experience may be substituted.
2-4 years of experience with Microsoft products.
2-4 years of experience with PC hardware.
Advanced knowledge of Microsoft Windows and Microsoft Office.
Working knowledge PC and printer hardware.
Outstanding customer service skills.
Proven problem solving and troubleshooting abilities and attention to detail.
Communicate clearly in writing and verbally.
Work independently with minimal supervision.
Work on multiple projects and meet deadlines by setting priorities with work projects.
Establish and maintain effective working relationships with co-workers and clients.
This position requires prolonged standing and sitting, some bending, stooping, and stretching, and the ability to lift 50 lbs.
Must be authorized to work in the United States now or in the future without visa sponsorship.