Support Engineer

Remarcable, Inc. • Omaha, NE

2d

About The Position

At Remarcable, we’re reshaping how electrical contractors and distributors connect, purchase, and operate. Our cloud-based platform streamlines procurement, inventory, and tool management, giving contractors the efficiency and visibility they need to focus on building the future.
We are hiring Support Engineer team members who thrive on helping customers, understanding workflows, troubleshooting software issues, and working across teams to resolve cases. This role is ideal for someone eager to grow into SaaS support, data troubleshooting, integrations, and systems thinking.
If you love solving puzzles, learning technology quickly, and communicating clearly with customers, you’ll thrive here.

Requirements

• Strong communicator comfortable with calls and video conversations.
• Resourceful, curious, and proactive in researching issues before escalating.
• Calm under pressure and able to manage multiple open cases.
• Detail-oriented with strong follow-through.
• Experience in SaaS support, service desk, IT support, or a technical customer role.
• Strong Excel skills; familiarity with SQL or eagerness to learn.
• Comfort with troubleshooting workflows and identifying patterns.
• Ability to learn new software systems quickly.

Nice To Haves

• Exposure to construction, distribution, manufacturing, or supplier workflows
• Exposure to Accounting and AP/AR functions.
• Experience supporting ERP, CRM, or procurement systems.
• Familiarity with QuickBooks, Sage, Vista, Acumatica, or similar platforms.

Responsibilities

• Technical Case Ownership
• Triage inbound support cases, classify issues, and identify next steps.
• Own support tickets end-to-end with clear, consistent communication.
• Use structured troubleshooting to investigate system behavior and workflow logic.
• Document reproducible steps and escalate with detail when appropriate.
• Data and System Work
• Perform light data investigation using Excel and basic SQL (or willingness to learn).
• Support Delivery Services with stock uploads, tool uploads, and configuration tasks.
• Identify workflow anomalies and surface potential defects or mapping issues.
• Assist with system setup work during customer onboarding or workflow changes.
• Customer Interaction
• Communicate with customers via phone, video, and email.
• Guide users through procurement, ordering, and tool management workflows.
• Maintain a professional and solutions-focused presence in all interactions.
• Collaboration and Documentation
• Collaborate with Customer Success, Supplier teams, Engineering, and Onboarding.
• Document troubleshooting steps, case patterns, and internal knowledge articles.
• Participate in team knowledge-sharing to improve overall technical proficiency.

Benefits

• Medical, Dental, Vision, STD and Life insurance (100% Company-paid for the Employee)
• 401(k) with company match
• bonus potential
• Two weeks PTO per year in the 1st year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed