Support Engineer, G&A Solutions Engineering (GSE)

Apple • Sunnyvale, CA

16h

About The Position

As a Support Engineer, you'll be at the heart of our operational rhythm — coordinating across teams, owning incident management processes, and ensuring nothing falls through the cracks. You will collaborate with Service Owners, Business Partners, and Support teams to proactively identify service gaps, lead post-incident reviews, and drive continuous improvement initiatives. Your ability to communicate clearly, stay calm under pressure, and follow through on commitments will directly impact the experience of teams and customers who depend on our services every day.

Requirements

• 2+ years of experience in a service operations, IT support coordination, or project management role supporting enterprise-level services
• Demonstrated experience managing or coordinating incident response processes in a fast-paced environment
• Experience creating and maintaining operational documentation such as run-books, SOPs, or process guides
• Bachelor's degree in Business, Information Systems or work related experience

Nice To Haves

• Familiarity with ITIL frameworks and incident management best practices.
• Experience working with service management platforms such as ServiceNow or similar tools
• Exposure to monitoring and alerting concepts — ability to read dashboards and understand service health indicators (no coding required)
• Experience facilitating Post-Incident Reviews or retrospectives and driving action item completion
• Familiarity with project tracking tools (e.g., Jira, Wrike, Quip)
• Experience working in cross-functional teams across engineering, operations, and business stakeholders

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees