Support Engineer - Sustaining Local Platform

GE Vernova • Atlanta, GA

11d

About The Position

The Monitoring & Diagnostics Requisition & Sustaining organization is looking for a Support Engineer for Local Platform Support. The Local Platform Support Engineer is responsible for providing support for Monitoring & Diagnostic (M&D) Center’s local platform (On Site Monitors, peripheral devices, associated network equipment and applications), supporting system improvement initiatives and customer communications.

Requirements

• Bachelor's Degree in related IT/Engineering field - Electrical, Mechanical, Computer Science/Information Technology, Instrumentation, Controls, or equivalent knowledge and experience
• 1 - 3 years working with and supporting GE Controller, Bently or other M&D Field Products.
• 1-3 years working with ControlST Software (ToolboxST, WorkstationST, etc)
• Working knowledge of Windows Server (2016, 2022,2025)
• Experience working in an independent and highly matrix environment, coordinating across multiple sites, functions, and time zones

Nice To Haves

• Prefer experience with supporting network- or cyber-security requirements, especially for NERC CIP customers
• Prefer experience with Proficy Historian products
• Prefer experience driving RCA and defect resolution with development teams (Controls, NPI, etc.)
• Excellent troubleshooting, analytical and critical thinking Skills
• Strong oral and written communication skills; Strong interpersonal and leadership skills.
• Capable of switching between tasks based on priority and be able to communicate priority & urgency to leadership.
• Experience working with thermal and/or aero asset sites.
• Green Belt Certification, or Lean/Company equivalent
• Experience working in a global environment.
• Knowledge of Servicenow and case management.

Responsibilities

• Support Monitoring & Diagnostic (M&D) Center’s local platform - On Site Monitors, peripheral devices, associated network equipment and applications.
• Improve data availability from controller and other site devices such as vibration, dynamics, and plant data.
• Support and improve OSM health management for the fleet.
• Work with development team to test new applications and provide input on enhancements and defects.
• Support fleet improvement and update initiatives as needed.
• Drive issue resolution for both internal and external customers.
• Support initiatives to improve data quality and trip reliability
• Implement automation efforts to support proactive issue prevention and/or resolution.
• Draft training and troubleshooting documentation.
• Lead lean initiatives across cross functional teams.

Benefits

• GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation.
• Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services.
• Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants.
• Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.
• GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs
• GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion.
• No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level