Support Engineer II (Weekend Shift)

Replit • Foster City, CA

1d

About The Position

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide and over 500,000 business users, Replit is democratizing software development by removing traditional barriers to application creation.
As a Support Engineer you are at the forefront of helping those developers create. In a given day you’ll help folks with all sorts of things ranging from general Replit usage questions, identifying and debugging issues on the platform and helping to build and maintain the tools we use. We use tools like Zendesk, Linear, Slack, and Replit itself to get the job done. We also value solving the problems we can ourselves. We have a number of tools we build and maintain ourselves.
You will work on a small, global team of support specialists and engineers united by Replit's mission to make the next billion software creators. Together, you'll ensure developers worldwide have the support they need to bring their ideas to life.

Requirements

• Prior experience in software development or systems engineering.
• Demonstrated experience building and debugging applications with Javascript, Python, or similar languages.
• Excellent communication skills with initiative to ask questions when encountered with the unknown.
• Initiative to ask questions when encountered with the unknown.
• Experience with support tools and ticketing systems (e.g. Zendesk)

Nice To Haves

• Has used Replit in the last 3 to 6 months.
• Experience working with IDEs, terminals, or other common developer tools.
• Experience with AI tools (Claude, ChatGPT, etc.)

Responsibilities

• Work directly with Replit customers via support tickets to solve product issues, bugs, and provide technical guidance.
• Collaborate with the rest of the Support team in telling the story of our users to the rest of Replit.
• Directly contribute to and maintain the Support team’s Knowledge Base.
• Lead customer-facing communications for outages and incidents.
• Proactively identify and lead initiatives to streamline support operations and improve team efficiency.
• Manage complex escalated issues and bugs that are flagged via internal and external channels
• Help on-board and mentor new members of the support team.

Benefits

• Competitive Salary & Equity
• 401(k) Program
• Health, Dental, Vision and Life Insurance
• Short Term and Long Term Disability
• Paid Parental, Medical, Caregiver Leave
• Commuter Benefits
• Monthly Wellness Stipend
• Autonoumous Work Environement
• In Office Set-Up Reimbursement
• Flexible Time Off (FTO) + Holidays
• Quarterly Team Gatherings
• In Office Amenities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed