Support Engineer II-Ext - AMZ9536522

Amazon•Seattle, WA

52d•Remote

About The Position

Provide technical support, including fielding and handling customer issues via phone, chat, and email. Apply advanced troubleshooting techniques to provide unique solutions for critical, highly complex, customer problems that span multiple AWS services. Work with development teams to establish and improve end-to-end service support. Drive customer communication during critical events. Write tutorials, how-to videos, and other technical articles for the AWS customer community and internal training. Assist customers on a wide variety of topics, including AWS cloud architecture, migration and troubleshooting complex performance issues. Mentor junior support engineers.

Requirements

Bachelor’s degree or foreign equivalent degree in Networking, Information Technology, Computer Science or a related field and three years of experience in the job offered or another related occupation.
Must have two years of experience in the following skills: (1) performing Linux or Windows Systems administration; (2) performing Network administration, including at least two of the following: (a) DNS, (b) DHCP, (c) TCP/IP, (d) Load Balancing, (e) HTTP, (f) NAT (g) BGP, or (h) software-based (IPSEC & SSL) VPN solutions; (3) working with databases including at least one of the following: (a) SQL, (b) PLSQL, (c) Excel, or (d) SQL Reporting Services; (4) working with at least one of the following programming languages: (a) C++, (b) Java, (c) C#, (d) .NET, (e) Node.js, (f) PHP, (g) Python, or (h) Ruby; and (5) working with at least one of the following database administration technologies: (a) MySQL, (b) Oracle, (c) PostgreSQL, or (d) MS-SQL.
Willingness to work five days a week including occasional weekends on a rotational basis is also required.
100% telecommuting permitted, work may be performed from anywhere in the U.S.

Nice To Haves

Please see job description and the position requirements above.

Responsibilities

Provide technical support, including fielding and handling customer issues via phone, chat, and email.
Apply advanced troubleshooting techniques to provide unique solutions for critical, highly complex, customer problems that span multiple AWS services.
Work with development teams to establish and improve end-to-end service support.
Drive customer communication during critical events.
Write tutorials, how-to videos, and other technical articles for the AWS customer community and internal training.
Assist customers on a wide variety of topics, including AWS cloud architecture, migration and troubleshooting complex performance issues.
Mentor junior support engineers.