Support Engineer III-Ext - AMZ9442022

Amazon • Herndon, VA

4d • Remote

About The Position

Provide remote technical support to customer strategy and technology approaches
by responding to complex technical inquiries related to large and production
critical issues to propose advanced solutions to and/or resolve root causes of
cloud network and/or system issues. Lead collaborations between service
development and support engineering teams to drive innovative solutions to
challenging customer issues. Identify emerging trends and issues and present
data trends to drive internal and customer-facing platform improvements. Review
and deliver reports on metrics impacting customers to help drive improvements
and measure support success and service performance to dramatically increase the
effectiveness of the group. Design and oversee the execution of large and
complex migration plans for existing on-premise client environments onto AWS
Cloud, leading efforts to drive existing cloud architecture growth through new
AWS service subscriptions and overseeing setup maintenance upon migration by
providing and overseeing large-scale, complex technical assistance. Lead and
review complex assessments of customer code written in JSON, Python and JAVA,
and oversee code development required to deploy customer applications on AWS
Cloud. Lead assessments of large- scale and complex customer infrastructure to
optimize system cost and performance. Train and direct junior team members in
navigating and configuring Linux/Windows systems and leading advanced
troubleshooting of complex technical issues. Lead and oversee difficult network
troubleshooting of Amazon services using tools and technologies, including
TCP/IP, DNS, DHCP, firewalls, routing, switching, LAN/WAN, traceroute commands,
iPerf, dig commands, and/or cURL.

Requirements

• Bachelor's degree or foreign equivalent degree in Computer Science, Computer Engineering, Electronics Engineering, Information Technology, or a related field and six years of progressive post-baccalaureate experience in the job offered or a related occupation.
• Must have one year of experience in the following skill(s): 1) providing Linux or Windows operating system support; 2) deploying and troubleshooting LAN, VPN, Firewalls, DNS and TCP/IP, IPsec and IDS/IPS systems.

Nice To Haves

• Please see job description and the position requirements above.

Responsibilities

• Provide remote technical support to customer strategy and technology approaches by responding to complex technical inquiries related to large and production critical issues to propose advanced solutions to and/or resolve root causes of cloud network and/or system issues.
• Lead collaborations between service development and support engineering teams to drive innovative solutions to challenging customer issues.
• Identify emerging trends and issues and present data trends to drive internal and customer-facing platform improvements.
• Review and deliver reports on metrics impacting customers to help drive improvements and measure support success and service performance to dramatically increase the effectiveness of the group.
• Design and oversee the execution of large and complex migration plans for existing on-premise client environments onto AWS Cloud, leading efforts to drive existing cloud architecture growth through new AWS service subscriptions and overseeing setup maintenance upon migration by providing and overseeing large-scale, complex technical assistance.
• Lead and review complex assessments of customer code written in JSON, Python and JAVA, and oversee code development required to deploy customer applications on AWS Cloud.
• Lead assessments of large- scale and complex customer infrastructure to optimize system cost and performance.
• Train and direct junior team members in navigating and configuring Linux/Windows systems and leading advanced troubleshooting of complex technical issues.
• Lead and oversee difficult network troubleshooting of Amazon services using tools and technologies, including TCP/IP, DNS, DHCP, firewalls, routing, switching, LAN/WAN, traceroute commands, iPerf, dig commands, and/or cURL.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level