Support Engineer - IBM Business Automation Workflow (BAW)

BP3 Global, Inc.

14h

About The Position

BP3 is seeking a Support Engineer with strong experience in IBM Business Automation Workflow (BAW) to join our support and managed services team. This role focuses on supporting, maintaining, and evolving production BAW environments for enterprise clients, often as part of long-term managed service engagements. You will work closely with BP3 architects, product teams (including Brazos), and client stakeholders to ensure stable operations, timely issue resolution, and continuous improvement of BAW platforms. This is not a “ticket factory” role. It requires solid platform expertise, including the ability to troubleshoot across the application, middleware, and operating system layers, sound technical judgment, strong communication skills, and the ability to build trusted relationships with customers.

Requirements

Hands-on experience supporting IBM Business Automation Workflow (BAW) in production environments
Solid understanding of BAW architecture, runtime components, deployment patterns, and troubleshooting approaches
Experience developing and maintaining IBM BAW solutions, including: - Process design and implementation - Coach and UI development - Integration services (REST/SOAP) - Troubleshooting and modifying existing process applications
Working knowledge of Windows and/or Linux system administration, including: - Log analysis - Service management and restarts - Basic scripting (PowerShell, Bash, or similar) - File system and permission management
Experience working in support or managed services environments
Ability to work independently and prioritize effectively
Strong written and verbal communication skills

Nice To Haves

Experience with BAW on Cloud (BAWoC) or CP4BA
Familiarity with: - WebSphere Application Server (traditional and/or Liberty) - LDAP, SSO, and authentication integrations - Cloud or container-based enterprise platforms - Relational databases commonly used with BAW (e.g., DB2, Oracle, MSSQL), including basic query, troubleshooting, and connectivity analysis - Enterprise networking fundamentals (e.g., DNS, load balancers, SSL/TLS, firewall rules) as they relate to application connectivity and production troubleshooting
Prior client-facing consulting or enterprise support experience

Responsibilities

Provide day-to-day operational support for IBM Business Automation Workflow (BAW) environments (on-prem and cloud)
Diagnose and resolve issues across: - BAW runtime services, clusters, and environment configuration - Process Server and Case components, including deployment and execution issues - Human task routing, work management, and user experience concerns - Integrations (REST/SOAP), authentication (LDAP/SSO), and security-related configurations
Analyze BAW process applications to determine whether issues stem from platform configuration or solution design, and implement or recommend appropriate corrective changes
Perform and support BAW upgrades, patching, and version transitions
Assist with deployments, restarts, and environment health checks
Perform routine system maintenance (snapshots, cleanup, configuration reviews)
Identify recurring issues and recommend improvements to reduce operational risk
Help stabilize and mature customer environments over time
Act as a trusted technical contact for clients running BAW in production
Communicate clearly about issues, root causes, and remediation steps
Provide “backstop support” to customer administrators and BP3 delivery teams
Balance responsiveness with thoughtful, sustainable solutions
Work with BP3 architects and senior engineers on complex or systemic issues
Coordinate with IBM Support when defects or product-level issues are identified
Contribute to documentation, runbooks, and operational knowledge transfer

Benefits

100% Employer Paid Health Insurance on basic employee plan with option to buy up
Employer HSA Contributions
50% Employer Paid Dental & Vision Insurance
401(k) with Matching Employer Contributions
100% Employer-Paid Life Insurance, AD&D, and LTD
Student Loan Reimbursement
Cell Phone Reimbursement
Voluntary Accident & Critical Illness Insurance
Supplemental Life Insurance
Open PTO
A team that genuinely cares about you, not just the work you do!