Support Coordinator

Global Channel Management • Rochester, NY

15d

About The Position

Support Coordinator needs 1-2 years experience in customer-facing role through either customer or service or sales role Support Coordinator requires: 1-2 years experience in customer-facing role through either customer or service or sales role Ability to multi-task and manage multiple conflicting priorities Ability to maintain composure through stressful situations Proficient in Microsoft applications Excellent written and oral communication skills required. Support Coordinator duties: Support projects such as product allocation management, analytical reporting of initiatives regarding strategic white glove accounts, enhanced visibility to shipment status, and logistic updates for franchise equipment units in transit Provide superior customer service to both internal and external customers, with a special focus on high-vulnerability accounts Strategically align with the team to enhance the customer experience, with dedicated attention to high-vulnerability accounts Create and monitor strategic reporting to support the sales organization

Requirements

• 1-2 years experience in customer-facing role through either customer or service or sales role
• Ability to multi-task and manage multiple conflicting priorities
• Ability to maintain composure through stressful situations
• Proficient in Microsoft applications
• Excellent written and oral communication skills required.

Responsibilities

• Support projects such as product allocation management, analytical reporting of initiatives regarding strategic white glove accounts, enhanced visibility to shipment status, and logistic updates for franchise equipment units in transit
• Provide superior customer service to both internal and external customers, with a special focus on high-vulnerability accounts
• Strategically align with the team to enhance the customer experience, with dedicated attention to high-vulnerability accounts
• Create and monitor strategic reporting to support the sales organization

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed