Support Coordinator

Whaley Foodservice•Charlotte, NC

12d

About The Position

At Whaley we know people are vital to our success. We offer a competitive salary and generous benefits including: Medical, Dental, and Vision Continuing Education 401k & Profit Sharing Paid Holidays & Vacation Short-Term Disability Long-Term Disability Insurance (company paid) Life Insurance (company paid) Job Overview: The Support Coordinator is responsible for meeting the daily, weekly and monthly support / administrative needs of the branch location.

Requirements

Two (2) or more years of experience as a Customer Support / Administrative Assistant with a service-oriented business.
Strong windows based computer skills including Microsoft Word, Excel and Access.
Strong work ethic.
Strong organization skills.
Good customer service skills.
Ability to handle multiple tasks simultaneously.
A Positive Attitude

Nice To Haves

Previous experience working with parts inventory is a plus.

Responsibilities

Answer high volume of incoming customer calls.
Open service orders as needed in the computer system.
Assist with dispatching duties as needed.
Close service orders for billing upon completion of order using the computer system.
Assist in resolving customer problems/complaints.
Check parts in and out of inventory at the branch location to ensure accurate inventory control.
Insure return of warranty parts to corporate warranty department.
Ship and receive parts and equipment for the branch.
Keep parts stock clean and organized.
Generate accurate purchase orders for parts to corporate office and outside vendors.
Perform perpetual inventory as required and assist in annual inventory.
Run daily and monthly reports.
Submit reports as required to corporate office.
Performs other duties as required.