Support Clerk I

CENTER FOR HUMAN SERVICES INC • Green Park, MO

1d • $16 • Onsite

About The Position

The Support Clerk I supports the mission of CHS by providing information to callers and performing various clerical tasks for the Service Coordination department.

Requirements

• Ability to prioritize
• Ability to work independently
• Ensure confidentiality of information
• Excellent communication skills
• Highly reliable
• Proficient with Microsoft Office 365 or related software
• Respect the rights of individuals
• Strong follow-up skills by phone and email
• Strong organizational skills
• Time management skills
• High school diploma, GED or HiSet Degree and 1-year certificate from a university or trade school or 1 year of related work experience.

Responsibilities

• Delivers excellent customer service by greeting visitors, directing incoming faxes or telephone calls to the appropriate staff, forwarding calls to voicemail and/or takes messages as needed.
• Distributes incoming and outgoing mail and monitors the postage meter balance, maintains conference room schedules, distributes, manages petty cash, calculate and report Consumer Satisfaction Survey results, monthly as applicable.
• Creates and updates Service Coordination contact list for the assigned counties.
• Maintains secure and accurate record management for individuals served by assuring confidentiality of individuals’ Protected Health Information (PHI) enforcing and following HIPAA policies.
• Prepare and collaborate records requests for outside agencies as needed by creating designated record sets in applicable systems for all incoming and/or transferring consumers.
• Assist in assigning consumers to teams and notifies DMH-DD Regional office of assignments by informing new consumers and/or their families of HIPAA policies by providing the Notification of Privacy Practices
• Assists and completes audits as requested by reviewing and pulling required documents and sending to the local Regional Office, CMS, and MO HealthNet, and accepts and willingly carries out special assignments or other duties when requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees