Support Center Rep I

Eye Associates Of New Mexico•Albuquerque, NM

About The Position

Join EANM as a Support Center Rep , you ll be the welcoming voice of Eye Associates, helping patients schedule appointments, verify insurance, and connect them to the care they need - all while delivering excellent customer service. If you're detail-oriented, adaptable, and enjoy working in a fast-paced environment, this role is for you! No out of state applicants please. Why Choose Us? Paid on-the-job training & career advancement opportunities Extensive personalized training provided regardless of prior experience Internal Career Ladder Largest Ophthalmology & Optometry practice in the Southwest Top Workplace - Voted a Top Work Place nationally since 2022 Telecommuting Opportunities after successful onsite training!!!

Requirements

Ability to thrive in a fast-paced, high-volume environment, multi-tasking skills a must
Strong telephone etiquette, organizational skills, and keyboard proficiency
Friendly, team-oriented attitude and customer-first mindset
Experience in healthcare or call centers is helpful but not required

Nice To Haves

Bilingual in English/Spanish a strong plus

Responsibilities

Handle high call volume efficiently, with a friendly, professional attitude
Schedule appointments based on physician preferences/templates and patient needs
Verify insurance and demographic information
Route non-scheduling calls to appropriate departments
Complete internet appointment requests, portal inbox and Phreesia cancellations/reschedules in a timely manner