Support Center Receptionist

Everent Health & Affiliates•Lexington, KY

About The Position

The Support Center Receptionist will serve as the first responder to all inbound calls to BCN. In answering all calls, the Receptionist must exemplify BCN’s core values of Excellence, Innovation, Sustainability, Diversity, Compassion, Integrity, Respect and Dignity, and Teamwork through exceptional customer service to internal and external callers. The Receptionist must be able to handle a wide and diverse caller type and call type, supported by technology and established policies and procedures.

Requirements

High School Diploma or GED required. (Associate degree in a business-related field preferred).
Past customer service experience required.
Business/office operations experience preferred preferably in healthcare.
Must demonstrate exceptional interpersonal relationship skills necessary to interact in a positive, compassionate, and professional manner with all types of callers (i.e. patients/clients families, referral sources, partners, and BCN team members).
Must have ability to organize, prioritize and manage multiple, competing priorities with great attention to detail, accuracy, customer experience, and confidentiality.
Must demonstrate ability to maintain accountability to required outcomes/metrics and work independently and creatively while functioning as part of a cooperative, coordinated team.
Must demonstrate strong proficiency in Microsoft Office products.
Knowledge of medical terminology a plus.
Must have strong working knowledge of phone and computer equipment.
Team members will be expected to comply with Bluegrass Care Navigators (BCN) Employee Health, infectious disease, and vaccination policies.
Include minimum education, certifications, experience.
Must be a licensed driver with an automobile in good working order, that is insured in accordance with state minimum requirements.