Fulfillment Center Receptionist

Unusual Machines•Orlando, FL

1d•Onsite

About The Position

This role sits at the heart of our Fulfillment Center and wears a few important hats. You’ll be the first point of contact for customers and team members, a knowledgeable FPV support resource, and a steady operational partner helping keep the Fulfillment Center running smoothly. If you’re organized, approachable, comfortable with technology (especially Shopify), and enjoy balancing customer interaction with behind-the-scenes support, this role will feel right at home. Your day will be a blend of customer-facing support, operational coordination, and hands-on assistance. Roughly three hours per day will be focused on front-desk and customer support needs, with the remainder spent supporting fulfillment operations and office/people needs within the Fulfillment Center. Fridays are our busiest days, so flexibility and calm under pressure are key.

Requirements

FPV product knowledge, including battery compatibility and basic troubleshooting
Strong experience with POS systems — Shopify experience is required
Excellent customer service and communication skills
Highly organized with strong attention to detail
Comfortable juggling multiple responsibilities across customer support, operations, and admin work
Willingness to pitch in and help where needed
Basic computer skills (spreadsheets, email, internal tools)
Ability to remain calm and effective during busy periods, especially Fridays

Responsibilities

Serve as the receptionist and front-of-house presence for the Fulfillment Center
Provide knowledgeable support to customers, including: FPV product knowledge Battery compatibility guidance Basic troubleshooting steps Recommending alternative products when items are out of stock
Understand and confidently use POS systems, specifically Shopify (required)
Manage and update the Pending Sheet: Track out-of-stock items identified by Fulfillment Log customer name, email, and pending items Ensure information is accurate so Customer Support can proactively reach out
Communicate clearly and professionally with customers regarding pending items
Assist the Fulfillment and Receiving teams with order picking, packing, and shipping as needed
Jump in where help is needed during peak times or staffing gaps
Maintain awareness of inventory flow and fulfillment priorities
Act as an on-site “office manager” presence for the Fulfillment Center
Ensure employees are taken care of day-to-day by: Ordering and restocking supplies Keeping food and break areas stocked Ensuring restrooms and common areas are properly supplied
Partner with the Corporate Office Manager on: Ordering supplies and furniture Coordinating basic facility needs
Support HR projects as assigned, such as: Updating spreadsheets Maintaining non-confidential documentation Assisting with operational tracking and organization