Support Business II IA

Metrocare Services•Dallas, TX

About The Position

JOB DESCRIPTION GENERAL DESCRIPTION: The mission of Metrocare Services is to serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying. We are an agency committed to quality gender-responsive, trauma-informed care to individuals experiencing serious mental illness, development disabilities, and co-occurring disorders. Metrocare programs focus on the issues that matter most in the lives of the children, families and adults we serve. Position is responsible for coordinating and performing all clerical needs for the assigned team and ensuring customer satisfaction and flow. This is the mid level business support position and must be able to work with minimal supervision.

Requirements

High School graduate with some college or technical school/training with a minimum of 2 years of progressive customer service experience required.
Experience in an office or MH/MR setting preferred.
Ability to calculate figures and amounts to accurately report financial data.
Ability to work in a multi-disciplinary team environment
Ability to multi-task and accommodate high volume
Ability to display a positive attitude and exhibit excellent customer service at all times
Ability to apply common sense in carrying out job responsibilities
Ability to function with little or no supervision
Ability to self initiate and motivate
Ability to work with dual supervision & reporting lines
Ability to exercise tact and diplomacy in interacting with internal/external customers
Ability to implement and monitor processes within team
Ability to be flexible
Ability to problem solve
Demonstrated Computer Skills (Windows and Microsoft Suite)
Basic level on MS Excel.
Email and word processing programs.
Ability to utilize Internet for resources.

Responsibilities

Implements and maintains designated processes in the assigned team (including, but not limited to the following processes):
Retrieves consumer for visit with team
Creates procedure code for physician visit and places in “Show” status if necessary
Maintains Team Schedule in PsychConsult
Schedules future appointments, Cancels and Reschedules Blocks and Clears for vacation, as directed by Business Manager
Screens consumer needs, without making a clinical judgment
Completes Financial Assessment and Consents
Maintains updated demographic information in PsychConsult
Confirms payor and authorization before services are rendered
Reviews Face sheets and ensures issues are resolved
Calls No Shows for follow up on missed appointments
Responsible for cleanliness and set up of treatment rooms
Enters backups forms when system is down
Gathers Medical Records as needed
Gathers hospital discharge paperwork
Copying, faxing, and all other general office duties
Coordinates physician signatures with Business Manager, as necessary
Coordinates payroll for team with Business Manager, as necessary
Coordinates needed supplies for team with Business Manager, as necessary
Coordinates lunch and snack activities for team consumers with Business Manager, as necessary
Attends regional and team meetings as directed
Demonstrate a high level of integrity and confidentiality
Meets designated benchmarks and/or quality measures
Provides backup support to Medical Records as needed