Support Associate

Mid-Florida Area Agency on Aging Inc • Gainesville, FL

33d • $39,000

About The Position

As an Anchor Support Associate, you will spend your day directly supporting seniors and adults with disabilities in maintaining their independence and quality of life. Your work will blend hands-on assistance, advocacy, and communication.

This is a dynamic role—no two days are exactly the same. Some days you’ll focus on practical support like shopping, bill organization, other, days you’ll act as a strong advocate at a doctor’s appointment or provide companionship that brings comfort and reassurance.

Requirements

• High school diploma or equivalent (some college or vocational training preferred).
• At least 1–2 years of experience in customer service, caregiving, social services, healthcare, or related field.
• Compassionate and client-focused mindset, with genuine respect for seniors and adults with disabilities.
• Strong interpersonal and relationship-building skills.
• Clear and professional communication (both verbal and written).
• Active listening and ability to advocate effectively on behalf of clients.
• Organizational and time-management skills to balance multiple clients and tasks.
• Problem-solving ability with a calm, solution-oriented approach.
• Comfort using technology (smartphone apps, email, scheduling tools, basic record-keeping software).
• Ability to work independently with minimal supervision, as well as collaboratively in a team.
• Discretion and professionalism when handling confidential or sensitive information.
• Dependability and flexibility in adapting to changing client needs or schedules.

Nice To Haves

• Associate’s degree or higher in social services, healthcare, human services, or related field.
• Experience working with seniors, adults with disabilities, or caregiving in a professional or volunteer capacity.
• Familiarity with Medicare, Medicaid, or local community support resources.
• Prior experience in advocacy, case management, or service coordination.
• Bilingual or multilingual skills (Spanish, Haitian Creole, or ASL a plus).
• Strong problem-solving and conflict-resolution skills.
• Demonstrated ability to handle sensitive or confidential situations with discretion.
• Comfort using scheduling software, case notes systems, or customer relationship management (CRM) tools.
• Evidence of reliability, flexibility, and initiative in past roles.
• CPR/First Aid certification (or willingness to obtain).

Responsibilities

• Provide personalized advocacy and independent living assistance to Anchor customers.
• Act as a trusted point of contact for both clients and their families.
• Maintain respectful, professional, and compassionate communication with clients, families, and service providers.
• Provide regular updates to families, including out-of-state adult children, as appropriate.
• Advocate on behalf of clients to ensure their needs and preferences are respected.
• Document services delivered, visits, and client updates in Anchor systems.
• Assist the Operational Supervisor in maintaining smooth service delivery and quality standards.
• Follow all Anchor policies, procedures, and compliance requirements.
• Work closely with the Operational Supervisor and fellow Associates to coordinate support.
• Share insights and observations to enhance client care and improve service delivery.
• Participate in team meetings, training, and professional development opportunities.
• Uphold Anchor’s mission of promoting independence, dignity, and peace of mind.
• Protect client confidentiality and handle sensitive information with discretion.
• Demonstrate reliability, punctuality, and a strong sense of accountability.

Benefits

• We promote work life balance, offer flexible, remote work options, wellness education and generous PTO allotments.
• Our benefits are exceptional.
• Because we know the importance of seniors and their retirement income, we provide contributions to your retirement equal to more than 10% of your pay, even if you don’t pay in.
• We offer several health insurance options at very low cost with great coverage.
• Dental, Vision, Long Term Disability Insurance and Life Insurance are free too.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED