Support and Resolution Specialist - Part-Time to Full-Time

Vatic Outsourcing • Marietta, GA

2d • $20 - $20 • Hybrid

About The Position

Vatic Outsourcing, a growing boutique telecommunications consulting firm, is seeking a Support and Resolution Specialist to work with our clients and internal staff. This position will be responsible for but not limited to: order processing, pricing requests, general account management and client interface to include – follow up and, when required, escalation of issues. This position will rely in part on the use of various web-based tools and databases to satisfy customer requests. We specialize in the support of medium– to large-sized enterprise business clients so you will interact with corporate professionals up to and including VP and C-level staff. This position can provide a long-term growth opportunity for the right person who is looking to get involved with and understand multiple facets of the telecom industry.

Requirements

• College Degree Preferred
• Work Authorization/Security Clearance (if applicable)
• Job contingent upon a background check

Nice To Haves

• Ability to communicate effectively (verbal, written, email) with customers, peers, direct and senior management
• Ability to diagnose, articulate, and provide solutions for client’s technical issues
• General customer service experience

Responsibilities

• order processing
• pricing requests
• general account management
• client interface to include – follow up and, when required, escalation of issues
• use of various web-based tools and databases to satisfy customer requests

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level