Resolution Specialist

Walmart • McCordsville, IN

5h • $22

About The Position

📢 Walmart is looking for a dynamic Resolution Specialist, DC Seller Disputes 📢
Must have hands-on distribution center experience to drive effective dispute resolution and operational excellence. In this role, you will serve as a key liaison between sellers, fulfillment operations, and cross-functional partners to ensure accurate, timely, and fair outcomes.

Requirements

• At least 1–2 years of experience in a marketplace, seller support, or fulfillment center (FC) environment.
• Experience supporting sellers or users with processes, tools, payments, policies, account issues, inventory, shipping, or operational workflows.
• Working knowledge of distribution center or logistics operations, including inventory management and order fulfillment processes.

Nice To Haves

• Experience working directly with sellers or business partners in a professional, customer-facing capacity.
• Proven ability to resolve seller issues and disputes while serving as a liaison between Fulfillment Centers and Seller Support teams.
• Strong professional communication skills, with the ability to manage sensitive situations and maintain positive seller relationships.

Responsibilities

• Investigate and resolve seller disputes with accuracy, fairness, and full compliance with company policies, ensuring well-supported, data-driven decisions.
• Conduct thorough case reviews by analyzing evidence, identifying fraud or risk patterns, and maintaining detailed, error-free documentation.
• Communicate professionally and clearly in all written reports and seller interactions, maintaining objectivity while demonstrating empathy.
• Identify trends and proactively mitigate risk by recognizing recurring dispute patterns and recommending preventative solutions.
• Collaborate cross-functionally to align on business priorities, execute resolutions efficiently, and support continuous process improvement.
• Uphold ethical standards and compliance by modeling integrity, supporting policy adherence, and contributing to a fair and unbiased dispute resolution process.

Benefits

• At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed