Support Analyst
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About The Position
Uplight is creating a new category of energy. We make software that manages energy resources in homes and businesses-including things like smart thermostats, electric vehicles, solar panels, storage batteries, heat pumps, and even people's behavior-to generate, shift, or save energy to balance the grid, making it more efficient and reliable. This creates clean energy capacity that can be used by the power grid instead of burning more fossil fuels. Our solutions accelerate the transition to clean energy and save money for energy customers. The Customer Care program at Uplight plays a critical role across all product lines and client programs, acting as the voice of our customers to stakeholders. We take pride in ensuring that our customers' voices are heard, fostering strong feedback loops that drive continuous improvement in how we serve them. By proactively identifying opportunities to enhance customer experiences, we help our clients deliver exceptional support and strengthen trust in their customer relationships.
