Support Analyst (ONSITE)

Career-Mover•Boise, ID

12d•Onsite

About The Position

The Support Analyst position at Oracle in Boise, Idaho, United States, is dedicated to delivering direct IT support services to medical providers and nurse practitioners. This role involves providing technical and workflow support, troubleshooting, mobile application assistance, and issue resolution for healthcare clinicians. The primary responsibility is to ensure the smooth and efficient operation of healthcare IT systems and equipment, addressing any problems promptly to support patient care, particularly for providers and nurse practitioners. The Support Analyst will investigate and resolve issues reported through various channels, offer outstanding customer service, perform troubleshooting investigations, adhere to relevant policies and regulations, and work collaboratively within a team environment. Strong communication skills, the ability to handle multiple priorities under pressure, and compliance with security protocols are essential for success in this role. Oracle offers competitive compensation and a comprehensive benefits package, emphasizing diversity and inclusion in its workforce.

Requirements

Strong communication skills
Ability to handle multiple priorities under pressure
Compliance with security protocols

Responsibilities

Provide technical and workflow support to medical providers and nurse practitioners
Troubleshoot and resolve IT issues for healthcare clinicians
Offer mobile application assistance
Ensure smooth operation of healthcare IT systems and equipment
Investigate and resolve issues reported through various channels
Offer outstanding customer service
Perform troubleshooting investigations
Adhere to relevant policies and regulations
Work collaboratively within a team environment