Support Analyst

Lexington Medical Center

3d

About The Position

Lexington Health is a comprehensive network of care that includes six community medical and urgent care centers, nearly 80 physician practices, more than 9,000 health care professionals and Lexington Medical Center, a 607-bed
teaching
hospital in West Columbia, South Carolina. It was selected by Modern Healthcare as one of the Best Places to Work in Healthcare
and was first in the state to achieve Magnet with Distinction
status for excellence in nursing care. Consistently ranked as best
in the Columbia Metro
area by U.S. News & World Report, Lexington Health
delivers more than 4,000
babies each year, performs more than 34,000
surgeries annually and is
the region's third largest employer.

Lexington Health also includes an accredited Cancer Center of Excellence, the state’s first HeartCARE Center, the largest skilled nursing facility in the Carolinas, and an Alzheimer’s care center.
Its postgraduate medical education programs include family medicine and transitional year residencies, as well as an informatics fellowship.Job SummaryAnswers help desk calls, responds to support requests received via web-based ticketing system, email, and walk ups. Sets up new PCs, installs PC software, participates in new users setups on the network, troubleshoots software/hardware problems, escalates tickets to IS support teams as appropriate. Documents all support requests in call logging application. Keeps customers aware of status and delays on their issues.

Requirements

• Minimum Education: High School Diploma or Equivalent
• Minimum Years of Experience: 4 Years professional experience in a related field
• Experience with Microsoft Office Suite Proficiency with Personal Computers and Network Technologies
• Demonstrated Hardware/Software Troubleshooting Skills.

Responsibilities

• Serves as primary for end users on all IT issues.
• Typically resolves user issues via telephone and remote control software.
• Build new PCs, participates in the installation of end user hardware.
• Installs new hardware and software on PCs.
• Provides timely and complete documentation of all support requests in the IS call logging application.
• Escalates tickets as appropriate to other IS support teams.
• Supports all remote users as hospital users.
• Periodically attends continuing education courses (internal regulation/self-improvement) keeping abreast of IS development.
• Within 180 days of obtaining formal training, it is required to obtain the certification associated with the course.
• Is required to obtain future certifications at the discretion of IS Management to keep pace with changing technology.
• Maintenance of an optimistic, professional, career oriented demeanor. Exemplifies excellent customer relations toward patients, visitors, physicians, and coworkers. Holds themselves accountable for conformity to Service Excellence Policy and "House Rules."
• Is part of an “On-Call” rotation of employees that are notified of and respond to afterhours support issues via pager.
• Performs related and such other duties as may be assigned by authorized personnel or as required in an emergency, e.g., fire or disaster.
• Performs all other duties as assigned.

Benefits

• Day ONE medical, dental and life insurance benefits
• Health care and dependent care flexible spending accounts (FSAs)
• Employees are eligible for enrollment into the 403(b) match plan day one. LHI matches dollar for dollar up to 6%.
• Employer paid life insurance – equal to 1x salary
• Employee may elect supplemental life insurance with low cost premiums up to 3x salary
• Adoption assistance
• LHI provides its full-time employees employer paid short-term disability and long-term disability coverage after 90 days of eligible employment
• Tuition reimbursement
• Student loan forgiveness

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees