Support Analyst, WMS - Weekend Shift

. Crane Worldwide Logistics . • Houston, TX

3d

About The Position

Essential Job Functions Works with users of shipping automation software to diagnose issues and provide solutions Troubleshoots issues, develops and demonstrates solutions and provides on[1]the-spot training Escalates more complex issues to subject matter experts as needed Identifies common problems and documents best practices Provides incident management Provides basic user training as needed Ensures support SLAs are met for Level 1 to Level 3 issues Acts as systems expert for enterprise application systems Other duties as assigned

Requirements

• Demonstrated successful client service experience with the ability to manage moderate to complex client issues with calm, comfort, and ease
• Strong troubleshooting and support skills, including the ability to creatively utilize all available resources to satisfy client
• Ability to take ownership of moderate issues/assignments and follow through to completion
• Demonstrates aptitude to prioritize and handle multiple issues simultaneously
• Effective oral and written communication skills
• Strong analytical skills - Strong attention to detail and accuracy
• Ability to work independently in a dynamic paced logistics/forwarding environment
• Ability to function and contribute in team environment
• Effective time management and project management skills
• Must be willing to work flexible hours
• 4 years of IT experience of which 2 years minimum should be in Application Production Support/Maintenance
• MUST COMPLETE PI ASSESSMENT IN ORDER TO BE CONSIDERED FOR THE POSITION: https://assessment.predictiveindex.com/bo/28w/Candidate_Link

Nice To Haves

• Familiarity with shipping automation software, the transportation industry, or custom brokerage is a plus
• Knowledge of Java tools, iReport tools and SQL Scripting.

Responsibilities

• Works with users of shipping automation software to diagnose issues and provide solutions
• Troubleshoots issues, develops and demonstrates solutions and provides on[1]the-spot training
• Escalates more complex issues to subject matter experts as needed
• Identifies common problems and documents best practices
• Provides incident management
• Provides basic user training as needed
• Ensures support SLAs are met for Level 1 to Level 3 issues
• Acts as systems expert for enterprise application systems
• Other duties as assigned

Benefits

• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates
• Potential to earn a quarterly bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees