Support Analyst, Sr.

Centrus Energy•Oak Ridge, TN

About The Position

Centrus is seeking a Senior Support Analyst to join our dynamic IT team. In this role, you will provide intermediate-level technical support, ensuring smooth operations across our systems and applications. You’ll handle escalated issues, troubleshoot complex problems, and collaborate with cross-functional teams to deliver exceptional service. You will participate in budget development and task planning activities with IT management and staff.

Requirements

Education: Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
Experience: 2–4 years in IT support roles.
Certifications: CompTIA A+, Network+, or etc.
Skills: Strong troubleshooting and problem-solving abilities.
Strong proficiency in Windows OS administration and troubleshooting.
Experience using Active Directory, Group Policy, and Windows-based applications.
Administer system and network user accounts.
Familiarity with ticketing systems and remote support tools.
Hands-on experience with Microsoft Intune for device enrollment, compliance policies, and application deployment.
Ability to troubleshoot VPN connectivity issues and ensure secure access for remote workers.
Communicate effectively to end users proper enterprise security principles, including least privilege, password management, patch management, and other cyber security policies.
Ability to identify and escalate common threats such as phishing, malware, and unauthorized access.
Familiarity with best practice compliance standards and data protection policies.
Excellent communication skills for non-technical users.
Ability to obtain and maintain DOE 'Q' clearance.

Nice To Haves

Active DOE ‘Q’ clearance.
Familiarity with Cisco IOS and Layer 2 switching.
Familiarity with NIST SP 800-172 and NIST 800-53.

Responsibilities

Work within our ticketing system to ensure proper tracking of all issues.
Provide tier-2 technical support for desktops, networks, and business applications.
Diagnose and resolve moderately complex hardware and software issues.
Install and configure operating systems, applications, and peripherals.
Maintain accurate documentation of support activities and system configurations.
Assist in deployment and maintenance of IT systems and infrastructure.
Collaborate with support teams for escalations.
Participate in on-call rotation for after-hours support.
Develop How-to guides for frequently asked questions.
Document and update procedures used by IT.
Collaborate with developers to automate procedures to ensure accuracy and uniformity across all user systems.
Collaboratively analyze system, network, and application usage and plan for growth and increases in capacity.
Participate in projects and initiatives.