Support Analyst I

MRI Software

96d

About The Position

As a Client Support Analyst with the MRI Software Client Support team, you will have the opportunity to analyze complex issues, engage with our worldwide client base, and provide an incredible customer experience every day. Our success comes from collaborative problem solving, creative solutions and client centricity. In this position, you will be the primary point of contact for a broad variety of customers from financial and property management institutions, assisting with a wide range of questions and issues. MRI Software will rely on you to listen to and empathize with our clients and use your troubleshooting skills and creativity to meet their needs and deliver a consistent, professional experience.

Requirements

• Customer focus and a passion for helping others.
• Strong organization and time management skills.
• Ability to learn new concepts quickly.
• Compassionate and confident communication skills.
• Creative and curious troubleshooting abilities.

Responsibilities

• Analyze complex issues and provide solutions to clients.
• Engage with a worldwide client base to ensure customer satisfaction.
• Serve as the primary point of contact for customers from financial and property management institutions.
• Assist clients with a wide range of questions and issues.
• Listen to and empathize with clients to understand their needs.
• Utilize troubleshooting skills to resolve client issues.

Benefits

• Medical coverage options and HSA benefit.
• Competitive 401k plan.
• Parental Leave Program.
• 20 days PTO plus observed Holidays.
• 16 hours of ‘Flexi’ time a year.
• Generous Tuition Reimbursement offerings.
• Flexibility to work from anywhere in the world for two weeks out of the year.

What This Job Offers

• Number of Employees: 1,001-5,000 employees