Supply Planner, US (Hardlines)

Quince

60d•$90,000 - $140,000

About The Position

We are seeking a proactive, detail-obsessed Supply Planner to oversee Quince's Made-to-Order (MTO) production operations across the United States, with a primary focus on our growing made-to-order furniture category. This role is pivotal in managing vendor performance, building strong operational relationships, and designing scalable production tracking processes to support high-quality customer experiences. The ideal candidate is both strategic and hands-on—capable of enforcing SLAs and operational discipline, while nurturing collaborative vendor relationships. You'll bring visibility and accountability to a fast-scaling supply chain and act as the primary point of contact for 10-20 emerging vendor partners across the US. You'll have a command over domestic production rhythms, able to translate variable factory lead times, material constraints, and manufacturing production planning into reliable buy plans. You'll understand upholstery and casegoods workflows and can work with upstream suppliers to resolve future constraints. You'll track vendor reliability, identify bottlenecks early, and drive corrective actions without escalation. You'll communicate constraints bluntly, translate operational issues into commercial impacts, and eliminate ambiguity for sales, merchandising, and logistics teams. You'll function with minimal oversight, hold manufacturers accountable to commitments, and maintain stable inventory flow in a domestic supply chain where variability is common. Success in this role means: Holding vendors accountable to timelines, service levels, and quality Measuring and monitoring vendor capacity, ramp plans, and demand Create supply plans to ensure on time delivery Eliminating bottlenecks and proactively resolving order issues Designing new production tracking systems that scale with business growth

Requirements

10 years of Supply or Demand planning, deep understanding of Suppliers' end to end production processes
Strong network with partner factory in sourcing for Home
GM mindset with a supply chain background and manufacturing (lean/ JIT) experience
Highly organized, detail-oriented and analytical with focus on execution, problem solving, improving processes and brand enhancement.
Continuous learner and highly curious; always open to considering new perspectives; proactive when changing course and facing added challenges.
Excellent written and verbal communication, presentation, and interpersonal skills
Bachelor's Degree, preferred.

Responsibilities

Lead day-to-day management of MTO production across US-based furniture vendors
Establish and manage vendor SLAs (lead times, quality metrics, communication cadences)
Build tracking tools (Google Sheets, internal tools, Airtable, etc.) to monitor order progress
Resolve supply chain issues
On time delivery of MTO order >98%
Conduct end to end lead time production assessments and implement key initiatives to measure and drive shorter production lead time - enhance efficiency and effectiveness.
Explore cost savings opportunities within the production, ensuring efficient utilization of time and resources.
Work closely with the materials sourcing team, inventory planning team, overseeing production efficiency to optimize supply chain operations.
Manage strategic partnerships with vendors, ensuring great experience working with Quince and that they're compliance with the company's needs and demands.
Manage suppliers on time delivery metrics to hit 95% OTD with every supplier within your responsibility
Secure production management system adherence by vendors at all times
Able to work with vendors and engineers to achieve data quality standards and become expert in using internal tools and portals to achieve results
Able to work with cross-functional team, collate information (in a scalable way) to drive vendor performance, ensuring best customer experience
Conduct Quarterly Business Reviews with management of each partner Strategy, Business Highlights, Performance, Areas for improvement
On time delivery of MTO order >98%