Supply Chain Sr. Specialist

Amplifon • Waco, TX

4d

About The Position

Miracle-Ear, the global leader in retail hearing solutions, is looking for a Supply Chain Sr. Specialist who is ready to Amp Up their career at an organization that combines your passion and performance to shape a better world. By joining Miracle-Ear , and parent company Amplifon Americas , you’re not just working for a company – you’re working towards a purpose; helping people rediscover all the emotions of sound. As a Supply Chain Sr. Specialist , you will serve as the dedicated Supply Chain partner to Miracle-Ear Retail , reporting to the Miracle-Ear Retail General Manager. In this role, you will coordinate end‑to-end supply chain activities including demand planning, inventory management, logistics operations, and store support, ensuring service levels are met or exceeded.

Requirements

• Bachelor’ s degree in Supply Chain, Engineering, Economics, or other quantitative fields
• 5+ years of supply chain experience
• Retail experience required; medical device industry experience a plus
• Strong demand planning, forecasting, and S&OP expertise
• Experience managing third‑party logistics providers (3PLs)
• Proficiency with CRM systems ( Sycle preferred ) and advanced Excel skills
• PowerBI proficiency, with the ability to interpret reports and dashboards
• Strong analytical and problem‑solving capabilities, with a business‑oriented mindset

Nice To Haves

• Project management experience.
• Strategic thinking with strong execution capabilities.
• Excellent communication, stakeholder management, and influence skills.
• Ability to work effectively across multicultural environments.
• High bias for action and continuous improvement mindset.
• Strong leadership presence and capability to drive results through others.

Responsibilities

• Act as the primary point of contact (SPOC) for supply chain operations supporting Miracle-Ear Retail, ensuring seamless end-to-end coordination across forecasting, inventory, logistics, and store-level operations.
• Build strong relationships with key stakeholders including third-party logistics providers, transportation partners, store operations, and internal cross-functional teams to drive best-in-class supply chain performance.
• Lead and execute the local Sales & Operations Planning (S&OP) process, incorporating market trends and demand insights to improve forecasting accuracy.
• Define, implement, and monitor stock policies to optimize rotation, working capital, and service levels.
• Manage product return flows, ensuring sustainable, simple, and efficient processes for stores.

Benefits

• Medical, Dental, Vision, 401(k) with company match, and hearing aid benefits for employees & family
• Paid time off and paid holidays
• Tuition reimbursement and Employee assistance program for employees & family
• Additional specialized training for career development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees