Supply Chain Service Center Representative
About The Position
Provides operational procurement services to business partners in the Tier 1/Tier 2 Transactions group. Reviews purchase requests, determines proper method for fulfilling the request, and completes the purchasing activity for basic and medium-complexity requests on behalf of business partners. Reassigns complex and/or higher-value purchase requests as appropriate. Delivers medium-complexity procurement issue resolution services to Supply Chain operations staff, business partners, and suppliers. Provides Tier 1/Tier 2 support in the Issue Resolution group by receiving, documenting, and resolving inquiries, issues, and requests from direct access, by phone, and by e-mail. Refers complex issues to higher tier group member for assistance and/or resolution. Supports tracking and reporting of performance metrics, to deliver effective and efficient customer support. Supply Chain Service Center Representative (Salary Grade 5) Supply Chain Service Center Representative Sr (Salary Grade 6) Where Putting the Customer First Powers Everything We Do! At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!
Requirements
- Supply Chain Service Center Representative (Salary Grade 5) Education: Bachelor's Degree in business, accounting, finance, supply chain, or other related field; Or 4 years of relevant procurement or service center experience. Experience: In addition to any experience required above, 2 years of relevant customer service and/or procurement experience required.
- Supply Chain Service Center Representative Sr (Salary Grade 6) Education: Bachelor's Degree in business, accounting, finance, supply chain, or other related field; Or 4 years of relevant procurement or service center experience. Experience: In addition to any experience required above, 3 years of relevant customer service and/or procurement experience required.
- Excellent analytical, problem-solving, and time management skills desired.
- Proficiency with procurement systems.
- Strong customer-oriented mindset.
- Ability to be persuasive and build credibility desired.
- Good understanding of procurement processes, policies, and tools.
Responsibilities
- Executes basic and medium-complexity operational procurement transactions to ensure business partner satisfaction and operational efficiency.
- Source requisitions and issue purchase orders, including blanket purchase orders, for internal customers according to Company policies, processes, and procedures.
- Updates purchase orders based on change orders and other needs.
- Obtains acknowledgement of purchase order receipts from suppliers, and updates purchase orders accordingly.
- Maintains good relationships with business partners and suppliers through high-level customer service while supporting the category strategies established by Strategic Procurement.
- Collaborates, as needed, with the Supply Chain center of excellence (COE), Strategic Procurement, and business partners on sourcing events, projects, and other initiatives to address recurring issues, improve efficiency, and improve satisfaction.
Benefits
- In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
5,001-10,000 employees
