Key Responsibilities Global Order Routing & Logistics Execution Manage internal order routing and shipment execution across global regions including North America and Europe Coordinate with logistics carriers to schedule shipments, confirm bookings, and ensure timely pickup and delivery Monitor shipment status and proactively troubleshoot operational issues to minimize delays or disruptions Investigate shipment exceptions and coordinate resolution with carriers and internal stakeholders Transportation & Logistics Systems Operations Support operational workflows across enterprise logistics platforms including transportation management systems and order management systems Maintain data accuracy and operational workflows across supply chain reporting tools and logistics planning platforms Troubleshoot system-related operational issues and partner with cross-functional teams to resolve workflow gaps Support system enhancements and process improvements as transportation and order management systems evolve Product Catalog & SKU Management Maintain product SKU data within enterprise product catalog or product information management (PIM) systems Support SKU activation, pricing configuration, and catalog readiness for product launches Ensure product data accuracy to support operational order execution and fulfillment processes Manage ongoing catalog governance as product portfolios expand Carrier Operations & Shipment Issue Resolution Coordinate directly with logistics carriers to manage shipment bookings and operational exceptions Investigate shipment issues including delays, shortages, or damages Manage carrier claims processes and coordinate resolution with internal teams Support special shipping requirements such as dangerous goods handling or shipment disposition requests Cross-Border Logistics & Compliance Support Support international shipments requiring customs clearance or trade compliance considerations Coordinate cross-border logistics processes and documentation requirements Ensure operational processes align with internal compliance and legal guidelines Forecasting & Warehouse Capacity Coordination Support operational forecasting and warehouse capacity planning using supply chain planning tools Coordinate with warehouse and planning teams to ensure fulfillment readiness for projected order volumes Assist with operational readiness for new product launches or increased order demand Operational Process Improvement Identify opportunities to improve operational workflows and logistics processes Partner with supply planning, engineering, and operations teams to enhance systems and operational procedures Support operational scalability as logistics systems and product portfolios expand Operational Continuity & Knowledge Transfer Train and onboard new team members on operational processes and systems Provide cross-functional coverage across operational responsibilities as needed Contribute to documentation and knowledge-sharing initiatives to maintain operational continuity Systems & Platforms Experience working with enterprise supply chain and logistics platforms such as: Transportation Management Systems (TMS) including Oracle Transportation Management, SAP Transportation Management, or Blue Yonder Enterprise Order Management platforms such as SAP S/4HANA Order Management or Oracle Order Management Cloud Product Information Management (PIM) systems including Salsify, Akeneo, or Informatica Product 360 Supply chain planning and forecasting platforms such as SAP Integrated Business Planning (IBP), Kinaxis RapidResponse, or Blue Yonder Planning Business intelligence and reporting tools such as Tableau, Power BI, or SAP BusinessObjects Carrier operations and shipment visibility platforms such as project44, FourKites, UPS Quantum View, or DHL MySupplyChain
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Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed