Supply Chain Program Management Lead

ZipLine•South San Francisco, CA

60d•$175,000 - $225,000•Onsite

About The Position

At Zipline, we're building the world's largest autonomous delivery system to serve all humans equally. Our supply chain has to be as innovative and reliable as the product we design, and we're looking for a Supply Chain Program Management Lead to help make that happen. In this role, you'll build and lead a small mighty team that is the operational backbone and right hand to our Head of Supply Chain. You will own the planning and execution rhythm for complex supply chain hardware programs, working across product lifecycles that range from early prototype to full-scale production. You'll set the cadence, establish the single source of truth, and hold the team accountable to commitments, while also jumping in to tackle urgent issues when needed.

Requirements

8+ years of progressive supply chain leadership, with a proven record of scaling operations in high-growth, hardware-centric environments. Deep expertise in at least one hardware commodity.
Deep technical curiosity and a love of learning; someone who digs into how things work and isn't afraid to engage with tough engineering and manufacturing challenges.
Proven ability to adapt program management approaches across different stages of product maturity.
Strong process design skills, ideally with experience implementing or defining ERP systems (home-grown a plus).
Exceptional organizational skills, with the ability to manage competing priorities and rally cross-functional teams around clear goals.
Comfort operating at both strategic and tactical levels, able to build systems and also roll up sleeves in a crisis.
Excellent communication and relationship-building skills across technical, operational, and leadership teams.

Responsibilities

Drive end-to-end supply chain program execution for complex hardware products, adapting agile approaches to match the maturity stage of each product or system
Develop and scale processes from scratch, including defining requirements for our internal, home-grown ERP to support rapid growth.
Build and maintain the source of truth for supply chain priorities, deadlines, and risks, owning the drumbeat that keeps the entire team aligned and on track.
Partner closely with program management, engineering, manufacturing, quality, and other operations teams to ensure smooth integration of supply chain plans into overall company objectives.
Jump in to resolve ad hoc supply issues, working hands-on with stakeholders to keep production and deliveries on track.
Define metrics for supply chain success and drive improvements.
Build forecasting process for fact-based retrospectives on supply chain performance.
Improve the flow of information from suppliers to Zipline's systems to drive planning accuracy and early detection of upstream issues
Own Zipline's supply chain systems roadmap beyond ERP- supplier portal, MRP
Build, lead, and develop a high-performing program management team that thrives in complexity and ambiguity.