The position will facilitate logistics solutions for customer(s), thereby creating an efficient transportation solution. Efforts will encompass maximization of the fleet(s) as well as process improvement, integration with customer systems, and an understanding of dispatch to ensure pricing decisions are based on operational realities. Review inbound and outbound liquid bulk shipments in customers ERP system. Coordinate outbound shipments with customer’s distribution team and KAG resources. Coordinate inbound shipments where applicable to maximize loaded miles for the customer. Maintain equipment balance between plant locations to best serve all end users. Integrate software applications as needed. Generate KPI reports weekly, monthly or as designated by customers and provide analysis and recommendations based on the data. Audit terminal operations as they relate to fleet utility and efficiency. Analyze all operating SOPs and institute continuous improvement reviews Enhance customer service functionality using IT resources. Provide weekly updates on relevant KAG news and general industry trends/news. Develop and maintain pricing models for tank truck services, incorporating cost structures, customer requirements, and accurate dispatch routes Maintain a working knowledge of dispatch operations, driver scheduling and load planning to make informed decisions on pricing Review problematic lanes with drivers/customer to improve efficiency Review all billing inquiries from the customer with KAG billing team Perform TMW data entry to assist terminal operations Report to customer of any circumstance that could affect the service (road blocks, maintenance issues, driver's vacations/medical leaves, accidents, etc.) For critical customer complaints coordinate a formal response and present findings and recommendations
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Job Type
Full-time
Career Level
Entry Level
Number of Employees
5,001-10,000 employees