Supply Chain Overages, Shorts & Damages (OS&D) Internship

Lactalis LUSY • Londonderry, NH

22d

About The Position

Ready for more than just a job? Build a career with purpose. At Lactalis in the USA, we’re committed to providing meaningful opportunities for our people to learn, grow, and thrive—whether you’re just starting your journey with us or looking to take the next step in your career. From day one, we offer the tools and support to help you succeed. As the world leader in dairy, Lactalis is a family-owned company with over 85,000 pragmatic and ambitious professionals across the globe. Each day, we’re proud to produce award-winning dairy products that bring people together. In the US, we proudly offer an unrivaled house of beloved brands, including Galbani® Italian cheeses and ricotta, Président® specialty cheeses and butters, Kraft® natural and grated cheeses, Breakstone’s® cottage cheese, Cracker Barrel®, Black Diamond® cheddar, and Parmalat® milk. Our yogurt portfolio includes siggi’s®, Stonyfield Organic®, Brown Cow™, Oui®, Yoplait®, Go-Gurt®, :ratio®, Green Mountain Creamery®, and Mountain High®, along with a growing family of ethnic favorites like Karoun®, Gopi®, and Arz®. At Lactalis, we live by our core values—Ambition, Engagement, and Simplicity. We foster a workplace where innovation thrives, diverse perspectives are celebrated, and everyone’s unique background and ideas are valued. Even if you don’t meet every qualification, we encourage you to apply. We want to hear about your PASSION, your STORY, and how your EXPERTISE can help us shape the future of dairy. From your PASSION to ours Lactalis USA, part of the Lactalis family of companies, is currently hiring a Supply Chain Overages, Shorts & Damages (OS&D) Intern based in Londonderry, NH. Why Join the Lactalis Internship Program? Our paid internships offer valuable hands-on experience and the chance to work alongside passionate teams dedicated to your success. In this program, you will: Explore different areas of our business. Build your resume and expand your professional network. Learn directly from industry professionals. Work in a collaborative and innovative environment where your ideas matter. Help shape the future of our beloved brands. Enjoy free yogurt (of course!). This is your opportunity to develop valuable skills, make a real impact, and take the next step toward an exciting future. The Role: Make an Impact The Supply Chain Overages, Shorts, and Damages (OS&D) Intern will review all business OS&D and compliance incidents, manage documentation required for logistics claims and deduction refutations, and determine root causes in a timely manner. The role will include data validation, tracking, reporting, and communication. Additionally, this role will collaborate with teams across Supply Chain, Finance, and Trade to align duties with the company's goals and values. The Supply Chain OS&D Intern will report to the Senior Manager, Supply Chain Operational Excellence.

Requirements

• Currently enrolled in a full-time undergraduate degree program.
• Proficient in Microsoft Office Suite, with a strong emphasis on Excel and PowerPoint.
• Strong analytical skills with the ability to interpret data from multiple sources to identify patterns, trends, and actionable insights.
• Demonstrated critical thinking and a strategic approach to problem-solving.
• Enthusiastic, adaptable, and eager to learn in a fast-paced environment.
• Strong interpersonal skills with the ability to collaborate effectively across teams.
• Strong communication skills with the ability to clearly transmit and receive information, adapt messaging to different audiences, and use tact and diplomacy in both written and verbal communication.

Responsibilities

• Review OS&D incidents and customer compliance charges; log them accurately in tracking systems.
• Provide proper documentation to the business logistics team for claim management with carriers and third-party logistics providers (3PLs).
• Serve as the supply chain point of contact with the business logistics team to acquire proof of delivery as needed.
• Review and analyze customer deductions related to supply chain and logistics requirements; provide documentation to the Finance and Sales teams for invalid deductions.
• Investigate and determine root causes of incidents, collaborating with team members across the organization to ensure relevant teams provide input on analyses and develop action plans for improvement.
• Provide regular reporting to internal teams, highlighting trends and areas for focused improvement.

Benefits

• comprehensive Total Rewards Program with a variety of affordable benefits and coverage options
• support insurance costs significantly
• contribute generously to retirement plans
• offer Paid Time Off from day one
• committed to your professional growth, providing training and development opportunities, including Education Reimbursement

What This Job Offers

• Career Level: Intern