Supply Chain Operations Supervisor

Office Depot • Richmond, VA

4h

About The Position

The Supervisor is a key frontline leader responsible for day-to-day execution of
distribution and/or transportation operations within an assigned facility or
satellite area. This role ensures outstanding service to internal and external
customers, including third-party partners/carriers, by maintaining strong
communication, conducting regular customer visits, and may include actively
supporting business growth through sharing sales leads with the sales team.

The Supervisor builds and leads a high-performing team by modeling the company’s
5Cs (Commitment, Communication, Collaboration, Creativity, and Customer Focus)
and by coaching associates to consistently achieve quality, safety, and
productivity goals. They are accountable for meeting operational standards and
driving performance against Key Performance Indicators (KPIs).

This role continuously evaluates processes and results, identifying
opportunities to improve service, efficiency, and cost. The Supervisor
recommends and implements changes to optimize workflows, balance labor, and
respond to shifting business needs. They closely monitor daily schedules and
proactively adjust staffing, work assignments, and routes based on volume and
priority.

Core responsibilities may include coordinating, overseeing, and at times
performing activities related to receipt, storage, order fulfillment, loading,
and/or delivery of inventory to ensure accurate, timely, and efficient
operations.

Requirements

• High School diploma or equivalent, Bachelors preferred
• Experience in a production, logistics, transportation, or business-to-business distribution facility.
• Minimum Years of Experience: 2
• Distribution, Transportation, or Operations preferred.
• Microsoft Office
• Strong communication and leadership skills
• Strong knowledge of warehouse and/or transportation operations and procedures
• Proven decision-making capabilities
• Ability to manage and motivate employees.
• English
• Self-motivated, team player
• Ability to set and manage expectations; observe and monitor work progress
• Lead through change and deliver critical coaching and feedback on associate performance
• Flexibility to meet the needs of the business

Nice To Haves

• Black Belt certifications in 5s or Dale Carnegie courses preferred

Responsibilities

• Supervise the receipt, storage, order filling, loading of inventory, and/or transportation activities for a department or small satellite location.
• Monitor and record productivity and accuracy for the assigned area, ensuring operational goals and service levels are met.
• As needed, perform hands-on operational tasks such as receipt, storage, order fulfillment, loading, and/or delivery of product.
• Recruit, train, and develop a high-performing team to achieve operational excellence.
• Provide input into short-term staffing and coverage planning, including resource allocation based on volume and business needs.
• Conduct performance reviews and ongoing coaching conversations; address performance issues and recognize strong performance.
• Communicate effectively with team members and promote an open, collaborative work environment.
• Promote and enforce a strong culture of safety, ensuring compliance with all safety regulations, SOPs, and company policies.
• Conduct regular safety audits and provide ongoing safety training and reinforcement for associates.
• Maintain strong relationships with internal and external customers.
• May visit external customers to proactively identify potential business opportunities and/or conduct carrier reviews.
• Perform other duties and responsibilities as assigned to support business needs and organizational objectives.

Benefits

• The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization!
• You will be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED