Supply Chain Operations Analyst

Sony Music Global Job Board • New York, NY

4d • $68,000 - $73,000

About The Position

The Supply Chain Operations Lead is a hands-on role at the center of how Orchard labels bring physical products to life—owning everything from product setup and inventory to solving real-world issues that keep orders moving smoothly. By acting as the key connector between labels, Sony Music’s global supply chain, and external partners, this role directly enables SME’s success through speed, accuracy, and smart problem‑solving.

Requirements

• 3–5 years of hands‑on experience in supply chain, operations, or physical distribution within a fast‑paced, multi‑partner environment.
• Strong operational and analytical skills, with confidence managing complex workflows, multiple systems, and detailed data (especially Excel).
• Clear, confident communicator who builds trust across labels, vendors, and internal teams while handling issues and escalations calmly.
• A proactive problem‑solver who enjoys improving processes, reducing manual work, and making operations run smarter and smoother.

Responsibilities

• Own end‑to‑end physical supply chain operations for Orchard labels, from product setup and purchasing through inventory oversight and issue resolution.
• Manage Orchard‑specific workflows, including cash orders, returns to vendor, SKU and UPC accuracy, and purchase order confirmation.
• Partner closely with manufacturing vendors and distribution centers to resolve setup issues, validate open orders, and address discrepancies.
• Oversee order changes, cancellations, system cleanup, and urgent escalations to keep label releases on track.
• Monitor inventory health by reviewing open orders, aging stock, and risk areas, supporting planning and obsolescence decisions.
• Drive continuous improvement by streamlining workflows, reducing manual effort, and serving as the primary operational point of contact for Orchard labels.

Benefits

• You join an inclusive, collaborative and global community where you have the opportunity to channel your passion every day
• A modern office environment designed to foster productivity, creativity, and teamwork empowering you to bring your best
• An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching
• Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans
• Investment in your professional growth and development enabling you to thrive in our vibrant community.
• The space to accelerate progress, positively disrupt, and create what happens next
• Time off for a winter recess

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees