Supply Chain Customer Service Specialist
About The Position
Order Management: Review customer purchase orders in the Oracle system to ensure accuracy and timeliness. Work with planning team for new order review and proper commitment with input plan Order entry support for internal qualification build Delivery Monitoring for key customers: Track and monitor order status from production through shipment and delivery Coordinate with logistics, planning, and production to ensure on-time delivery. Proactively communicate any delays or changes to customers and work on resolution plans. Customer Interface: Serve as the primary point of contact for assigned key customer accounts. Respond promptly to customer inquiries regarding order status, pull in, push out and shipment details. Build and maintain strong customer relationships through consistent communication and follow-up. Data & Reporting: Generate and share delivery performance or order tracking reports as needed. On time delivery tracking to customer request and promise date with continuous improvement for key customers Support process improvement initiatives within the supply chain Identify and escalate recurring issues impacting delivery or customer satisfaction. Lead time quotation Part No confirmation, product route and testing verification Follow up lead time quotation from suppliers Organize internal team to review capacity, manufacturing lead time, testing lead time Coordinate internally for stock checking Quote final lead time externally for new business opportunities
Requirements
- Bachelor's degree in Business, Supply Chain, or related field (or equivalent experience).
- Experience supporting manufacturing or distribution operations.
- Proficiency in ERP systems (e.g., SAP, Oracle, or similar) and Microsoft Excel.
- Customer-oriented mindset with problem-solving ability
- Strong organizational skills with attention to detail and accuracy.
- Excellent verbal and written communication skills.
- Ability to work effectively in a fast-paced, cross-functional environment
Responsibilities
- Review customer purchase orders in the Oracle system to ensure accuracy and timeliness.
- Work with planning team for new order review and proper commitment with input plan
- Order entry support for internal qualification build
- Track and monitor order status from production through shipment and delivery
- Coordinate with logistics, planning, and production to ensure on-time delivery.
- Proactively communicate any delays or changes to customers and work on resolution plans.
- Serve as the primary point of contact for assigned key customer accounts.
- Respond promptly to customer inquiries regarding order status, pull in, push out and shipment details.
- Build and maintain strong customer relationships through consistent communication and follow-up.
- Generate and share delivery performance or order tracking reports as needed.
- On time delivery tracking to customer request and promise date with continuous improvement for key customers
- Support process improvement initiatives within the supply chain
- Identify and escalate recurring issues impacting delivery or customer satisfaction.
- Part No confirmation, product route and testing verification
- Follow up lead time quotation from suppliers
- Organize internal team to review capacity, manufacturing lead time, testing lead time
- Coordinate internally for stock checking
- Quote final lead time externally for new business opportunities
Benefits
- Medical, dental and vision insurance plans
- Prescription Drug Plans
- Basic Life Insurance
- 401k plan with company match
- Tuition Reimbursement Program
- Employee Referral Program
- PTO and Paid Sick Leave
- Paid Holidays
- Free coffee available at our cafeteria
- Employee Appreciation Events
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Computer and Electronic Product Manufacturing
Number of Employees
5,001-10,000 employees
