Supply Chain Coordinator

Upper Crust Food Service•Champaign, IL

About The Position

UCFS feeds thousands of students every day across dozens of fraternity and sorority chapter houses at major universities — a supply chain unlike any other in foodservice. Our chefs are our internal customers, and when a delivery is late, short, or wrong, the house feels it immediately. At Upper Crust, we believe great work happens when people feel trusted, supported, and engaged. We offer flexibility and autonomy because we hire people who take ownership. If you're a self-starter who thrives in a collaborative environment and wants to make a real impact at a growing company, we'd love to hear from you. The Supply Chain Coordinator is the person who makes it right. You'll be the first call when a shipment is missing, the one chasing the vendor, rerouting the order, and getting the kitchen back on track. You'll keep order guides current, support new house openings, and make sure the day-to-day of supply chain runs without the field having to think about it. This role reports to the Supply Chain Manager and is a direct path into broader supply chain ownership at UCFS.

Requirements

2+ years in foodservice, distribution, hospitality, or a role where you chased problems to resolution
Calm under pressure — you can handle a frustrated chef and a late truck at the same time
Strong communication — verbal, written, and in the moment
Organized enough to keep ten open threads moving without losing one
Ownership mindset — you close the loop without being asked

Nice To Haves

Experience with US Foods, Sysco, or similar foodservice ordering platforms
Background in expediting, dispatch, inside sales, or customer service at a distributor
Foodservice, hospitality, or campus dining experience
Working knowledge of Excel for order guides and tracking

Responsibilities

Own the response when deliveries are delayed, short, or wrong
Work directly with vendors to reroute, reship, or substitute fast
Keep chefs informed in real time — no house should be guessing
Track recurring delivery issues and escalate patterns to the Supply Chain Manager
Be the first line of response for chefs and managers on procurement questions
Troubleshoot ordering issues, pricing gaps, and product availability
Act as the connective tissue between the field, vendors, and the Supply Chain Manager
Build and maintain order guides in US Foods and other vendor platforms
Keep pricing, substitutions, and product availability current across houses
Partner with chefs and Area Managers to align order guides with menus
Support opening orders, vendor setup, and first-week execution for new houses
Make sure nothing falls through the cracks during launch
Track vendor performance on fill rates, substitutions, and on-time delivery
Flag issues for the Supply Chain Manager to address in vendor conversations