Supply Chain Coordinator (B2B Specialist) – Offshore

Heroes•Traverse City, MI

28d•Remote

About The Position

We are seeking a detail-oriented, proactive Supply Chain Coordinator to manage the end-to-end order flow for our UK B2B customer base. You will serve as the primary link between our customers’ portals, our internal systems, and our third-party logistics (3PL) partners. The ideal candidate thrives in a fast-paced environment where accuracy is paramount. You won't just move data; you will monitor stock health, resolve logistical bottlenecks, and maintain excellent professional relationships with our commercial partners.

Requirements

Exceptional Attention to Detail: You are someone who spots a SKU error or a quantity discrepancy at a glance.
Data Proficiency: Highly skilled in data handling and spreadsheet management (Excel/Google Sheets).
Communication Skills: Native or bilingual-level written and spoken English, with the confidence to communicate professionally with UK-based corporate clients.
Technical Aptitude: Experience navigating B2B customer portals and ERP/Order Management Systems (OMS).
Reliability: Ability to work autonomously while maintaining strict daily deadlines tied to UK shipping cut-offs.

Nice To Haves

Previous experience supporting UK-based retail or wholesale businesses.
Familiarity with 3PL workflows and inventory transfer logic

Responsibilities

Order Management: Daily monitoring of customer portals to download new purchase orders; manual processing of orders received via email.
System Synchronisation: Accurate uploading of all orders into our internal ERP/systems and external 3PL platforms to ensure seamless fulfilment.
Inventory Control: Downloading and reconciling daily inventory reports. Proactively reviewing stock availability and initiating stock transfers to prevent "out of stock" scenarios.
Customer Liaison: Acting as the first point of contact for B2B customers regarding order status, delivery issues, or shortages.
Stakeholder Collaboration: Working closely with the Commercial and Supply Chain teams to communicate inventory risks or system errors before they impact the customer.
Data Integrity: Maintaining 100% accuracy in data entry to ensure UK retail compliance and avoid costly shipping errors or fines.