Supplier Support Analyst

TEKsystems • Chicago, IL

416d • $52,000 - $58,240 • Remote

About The Position

The Supplier Support Analyst plays a crucial role within the Procurement team, primarily focused on the onboarding and compliance of third-party suppliers. This position requires excellent time management and communication skills, as the analyst will support users of the Supplier Management Software and ensure a smooth onboarding process for suppliers. The role is ideal for motivated professionals who are eager to work with the Salesforce platform and are committed to delivering outstanding support in a customer-centric environment.

Requirements

• Bachelor's degree or Procurement Related Certifications.
• 1-3 years of experience in data analytics, technology, customer support, and project management/technology.
• Proven competencies in business process operations.
• Outstanding customer service and relationship building skills.
• Excellent time management skills and ability to prioritize multiple tasks.
• Proficient to expert in Microsoft Excel.
• Strong business writing skills.

Nice To Haves

• Desire to be part of a high performing team.
• Overall curiosity or desire to be engaged in technology.
• Flexibility with changing assignments.

Responsibilities

• Perform initial supplier onboarding including the collection and review of all relevant documentation.
• Review Certificates of Insurance and screen government sanctions lists (such as TIN & OFAC checks).
• Facilitate the onboarding process by effectively communicating between suppliers and property/facility managers.
• Monitor system support email boxes and respond to user inquiries throughout the day.
• Follow up on issues and see open items through to completion.
• Handle inbound calls and cases from Salesforce users with a sense of urgency.
• Document every customer service interaction.
• Establish and maintain knowledge of Salesforce features and functionalities to effectively address customer concerns.
• Use problem-solving tactics with internal resources and colleagues to analyze requests/data and determine root causes of issues.
• Communicate effectively with application users, teammates, and management to escalate issues promptly as appropriate for assistance.
• Contribute to team efforts to help achieve team objectives and successes.
• Participate in occasional weekend and holiday on-call rotation coverage.

Benefits

• Medical, dental & vision insurance
• Critical Illness, Accident, and Hospital insurance
• 401(k) Retirement Plan with pre-tax and Roth post-tax contributions
• Voluntary Life & AD&D insurance for the employee and dependents
• Short and long-term disability insurance
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid Time Off (PTO), Vacation or Sick Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 10,001+ employees