Supplier Support Advocate

Greystar•Arlington, TX

About The Position

The primary responsibilities include support to operations with the e-procurement/expense management systems, troubleshooting, addressing training and education needs for assets, and understanding the user interface functions in detail. Report on the success of different processes, participate in ongoing process improvements through review and feedback, and maintain relationships with system users and vendors. Possess a general understanding of policies and procedures, and vendor life cycle (including supplier record setup and maintenance in accounting systems). Assist communities with the e-procurement/expense management system, and continuous training on processes within these systems. Maintain knowledge of invoice processing procedures to ensure all processes and procedures are followed. Maintain knowledge and comply with owner regulations of all the accounting systems used by any managed community. Interact with various departments to ensure smooth changes and processes are understood and followed. Provide ongoing supplier support by maintaining the system queue and responding to tickets and e-mails. Complete and resolve Service Desk requests, and incidents (with the timeframe/goals established by the department). Level 1 Troubleshooting (collecting basic information, using standard responses).

Requirements

College degree in a related field or equivalent combination of education and experience required.
Demonstrate the ability to prepare and conduct high-level training sessions and possess the ability to effectively present to diverse audiences.
Demonstrated ability to read, write, and communicate effectively to prepare and explain data to team members.
Demonstrated proficiency in word processing, spreadsheet, presenting, property management (Realpage/Yardi), and database management programs in order to complete required reports preferred.

Nice To Haves

Prior customer service/help desk support preferred.

Responsibilities

Support operations with e-procurement/expense management systems.
Troubleshoot system issues.
Address training and education needs for assets.
Understand user interface functions in detail.
Report on the success of different processes.
Participate in ongoing process improvements through review and feedback.
Maintain relationships with system users and vendors.
Maintain knowledge of invoice processing procedures.
Comply with owner regulations of all accounting systems used.
Interact with various departments to ensure smooth changes and processes are understood and followed.
Provide ongoing supplier support by maintaining the system queue and responding to tickets and e-mails.
Complete and resolve Service Desk requests and incidents.
Perform Level 1 Troubleshooting.

Benefits

Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service!
Additional vacation accrued with tenure.
For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
401(k) with Company Match up to 6% of pay after 6 months of service.
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
Employee Assistance Program.
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
Charitable giving program and benefits.