Supplier Services Analyst

IQVIA•Wayne, PA

1d•Hybrid

About The Position

Join the Supplier Services Department and help us execute the data acquisition strategy with our data supplier partners. The Supplier Service organization is responsible for ensuring access to RX and sales data to support our retailers and wholesalers as it relates to data in the pharmaceutical and medical supply chain. Under broad guidance, serve as one of the department’s key subject matter experts (SME) for the core data and reporting tools used by Supplier Services. Supports business development by assisting the account teams in defining and developing high value client deliverables. Acts as a key resource for producing such deliverable, ensuring they comply with all applicable business rules (e.g. confidentiality). Responsible for remaining current on associated data (e.g., issues, changes, and enhancements) and acts as a key representative for Supplier Services across the company in related Stakeholder meetings. Disseminates applicable information to the department. Essential Functions Delivers on time high quality high value information services to the client facing account teams and their customers. Proactively develops knowledge of the pharmaceutical marketplace from both traditional (pharma) and non-traditional (supplier) applications of IQVIA data. Performs routine mathematical data analysis to develop customer specific solutions to unique business challenges faced by our data supplier partners. Validates databases and deliverable for data accuracy. Identify and resolve any anomalies. Gathers requirements, develops custom deliverable, fulfills report requests, and responds to customer questions under minimal supervision. Assist on the departments Helpdesk, and serve as an escalation point for resolving issues, exceptions, and complex queries. Ensures that deliverables meet customer specifications including timeliness and quality. Ability to learn new tools and processes. Train, guide, and answers questions from less experienced colleagues. Maintain knowledge of current events and developments within the pharmaceutical marketplace, emphasizing issues concerning Retailers, Mail Service, Pharmacy Benefit Managers and Wholesalers. Qualifications: Bachelor's Degree required. 3+ years related experience (business analysis, customer service) required. Willing to work hybrid schedule from King of Prussia, PA office (2-4 days per month). Demonstrated problem solving, analytical and customer service skills. Experience with MS Office products (Excel, Word, PowerPoint) required. Experience working within the healthcare industry is highly preferred. Experience with IQVIA data/products AND/OR, experience with business intelligence tools (E.g, Business Objects Web Intelligence (WEBI), required. Knowledge of current events and developments within the pharmaceutical marketplace. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism. The potential base pay range for this role, when annualized, is $59,900.00 - $149,900.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide. To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.

Requirements

Bachelor's Degree required.
3+ years related experience (business analysis, customer service) required.
Willing to work hybrid schedule from King of Prussia, PA office (2-4 days per month).
Demonstrated problem solving, analytical and customer service skills.
Experience with MS Office products (Excel, Word, PowerPoint) required.
Experience with IQVIA data/products AND/OR, experience with business intelligence tools (E.g, Business Objects Web Intelligence (WEBI), required.
Knowledge of current events and developments within the pharmaceutical marketplace.

Nice To Haves

Experience working within the healthcare industry is highly preferred.

Responsibilities

Delivers on time high quality high value information services to the client facing account teams and their customers.
Proactively develops knowledge of the pharmaceutical marketplace from both traditional (pharma) and non-traditional (supplier) applications of IQVIA data.
Performs routine mathematical data analysis to develop customer specific solutions to unique business challenges faced by our data supplier partners.
Validates databases and deliverable for data accuracy.
Identify and resolve any anomalies.
Gathers requirements, develops custom deliverable, fulfills report requests, and responds to customer questions under minimal supervision.
Assist on the departments Helpdesk, and serve as an escalation point for resolving issues, exceptions, and complex queries.
Ensures that deliverables meet customer specifications including timeliness and quality.
Ability to learn new tools and processes.
Train, guide, and answers questions from less experienced colleagues.
Maintain knowledge of current events and developments within the pharmaceutical marketplace, emphasizing issues concerning Retailers, Mail Service, Pharmacy Benefit Managers and Wholesalers.