Supplier Relationship Lead

Takeda • Lexington, MA

9d

About The Position

As the Supplier Relationship Lead, you will be responsible for the strategic and operational management of key outsourced suppliers supporting facilities management, maintenance (building, HVAC, electrical), document control, GXP cleaning, boiler operations, and related services at MassBioOps. You will own relevant SOPs, ensuring IFM documentation and supplier-delivered services remain safe, compliant, reliable, and efficient, and that they meet or exceed SLAs and performance targets through robust governance and KPIs. As a subject matter expert in GXP cleaning, pest control, and maintenance, the Lead provides authoritative guidance during audits, drives regulatory compliance and continuous improvement, and effectively manages relationships between suppliers, customers, stakeholders, and Site Engineering. You will report into the Plant Engineering Lead.

Requirements

• Bachelor's degree with 10+ years of exemplary performance in facility operations and management
• Proven experience managing third-party IFM firms and suppliers
• Deep technical expertise in HVAC, electrical, and boiler operations
• Experience in life sciences or scientific research environments
• Strong knowledge of building maintenance principles and practices
• Demonstrated budget management and negotiation skills

Responsibilities

• Directly oversee third-party service providers supporting Site Engineering, ensuring budget-compliant, and regulatory-adherent delivery of services
• Serve as the primary technical liaison with service providers, addressing quality and safety impacts
• Regularly review provider performance and costs, driving continuous improvement and operational efficiencies
• Oversee onboarding and ongoing alignment of IFM partners with Takeda's global vendor strategy
• Manage all aspects of IFM program budgeting, including development, approvals, purchase orders, accruals, and invoice reconciliation
• Lead contract management, including scope changes, renewals, bid events, due diligence, volumetrics, and service terminations.
• Develop and maintain robust supplier relationships to ensure alignment between local and global teams
• Monitor contract timelines, expirations, and compliance with all terms
• Ensure supplier performance meets contractual obligations using dashboards, scorecards, and reports
• Establish and manage SLAs for all IFM services at the site
• Oversee coordinated delivery of maintenance and facilities operations, resource allocation, and quality execution
• Ensure 24/7 operational readiness and effective response to site issues and alarms
• Provide oversight of boiler operations and ensure adequate facilities resources for reliability, compliance, and maximum availability
• Maintain inspection readiness and compliance with Quality, EHS, and regulatory requirements
• Identify and implement best-in-class maintenance practices to drive efficiency and improve KPIs
• Conduct and/or manage site performance audits
• Demonstrate strategic thinking and innovation to enhance business outcomes, patient focus, and organizational reputation

Benefits

• U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others.
• U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees