Supplier Performance Specialist

Airbus • Grand Prairie, TX

2d • Onsite

About The Position

Airbus Helicopters is looking for a Supplier Performance Specialist to serve as the strategic backbone of our helicopter rotable supply chain. Managing a high-impact portfolio of OEMs and MRO providers, you won't just track KPIs; you will own the end-to-end reliability of our fleet’s mission-ready parts. If you are a data-driven problem solver with 7+ years of experience in complex supply chains and a knack for turning supplier relationships into performance results, we want to speak with you. As our Supplier Performance Specialist, you’ll report to the MRO Equipment Manager and work alongside a cross-functional squad that values transparency, quick thinking, and data-backed decisions. We’re a team that thrives on solving puzzles—whether it’s a turnaround time challenge or a complex warranty claim—and we support one another to ensure our customers never miss a mission A suburb just outside the Dallas-Fort Worth metropolitan area is home to Airbus Helicopters U.S. regional headquarters, where we have more than 1,000 employees. Check out one of the seven professional sports teams that also call Dallas home - you may even see a special, custom Airbus helicopter dedicated to the Dallas Cowboys flying during home games.

Requirements

• Required Bachelor's degree in Supply Chain Management, Business Administration or a related field, or equivalent experience
• Seven (7) years experience in a Supply Chain, Procurement, or vendor management environment.
• Authorized to Work in the US
• Google Workspace or Microsoft Office
• Onsite or remote: 100% Onsite
• Prompt regular attendance
• Vision: able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings. Daily
• Hearing: able to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms. Daily
• Speaking: able to speak in conversations and meetings, deliver information and participate in communications. Daily
• Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts. Regularly
• Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs. Minimally
• Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs. Minimally
• Pushing / Pulling: able to push and pull small office furniture and some equipment and tools.
• Sitting: able to sit for long periods of time in meetings, working on the computer. Daily
• Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving.
• Standing: able to stand for discussions in offices or on the production floor. Regularly
• Travel: able to travel independently and at short notice. Very minimal
• Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces.
• Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site
• Administrative position only PPE required: Steel-toed shoes are required for all shop floor visits, appropriate hearing/eye protection may also be required when visiting the shop floor.

Nice To Haves

• Preferred Master’s degree in Business Administration or related field
• Three (3) years experience in the aerospace, aviation, or a similar field
• Three (3) years experience in MRO processes
• Three (3) SAP experience in SD, MM, WM or SD environment
• APICS Certification (CSCP, CTSC, or CPIM)

Responsibilities

• Component, Repairs, Operations, and Repairers/Vendors Management: 55%
• Supplier Performance Management: Serves as the primary point of contact for a portfolio of assigned suppliers, holding full accountability for monitoring their operational performance in terms of quality, delivery, and cost.
• Repair Processing and Material Routing: As required, creates Service Orders, Purchase Requisitions, Purchase Orders, & Deliveries/TF(s) and initiate work orders/requests with suppliers for RMA(s) as required.
• Work in Progress (WIP) Management: Tracks WIP & provides exchange offers to customers when necessary & advanced exchanges when requested. Ensure timely and accurate closure of service orders after delivery and on status/reporting tools to maintain accurate WIP & OTR (on-time requested by customer).
• Rotable Pool Inventory Support: Contributes to maintain inventory accuracy with location of parts in the system (SAP).
• KPI Tracking and Analytics: Meticulously track key performance indicators (KPIs) such as Turnaround Time (TAT) and On-Time Delivery (OTD). Use advanced data analytics to identify performance trends, forecast material flow, and proactively identify risks and opportunities.
• Performance Reviews: Prepares for and leads periodic performance review meetings with suppliers. Present data-driven insights, broadcast performance scorecards, and work collaboratively to develop and implement improvement initiatives.
• Issue Resolution and Recovery: Leads and coordinates corrective action plans in the event of KPI deviations or non-conformances, ensuring timely and effective resolution. This includes leading supplier recovery plans for underperforming suppliers.
• Warranty Management: Manages the warranty and claim process for parts that experience quality escapes after repair or overhaul, ensuring prompt and satisfactory resolution.
• Risk Management: Monitors supplier risks and develops mitigation plans to minimize potential disruptions to the supply chain. This includes conducting risk analyses such as load versus capacity assessments.
• Forecasting / Scheduling / Planning: 20%
• Builds and monitor delivery schedules with Suppliers in accordance with customer priorities
• Builds and Maintain Suppliers scorecards
• Prepares external repair forecast and accurately coordinates with external suppliers/vendors
• Provides estimated delivery dates and supplier/vendor progress reports to Customer experience team
• Challenges shops and repair suppliers on turnaround times and costs are within the defined threshold.
• Process Adherence / Dashboard Maintenance 25%
• Reporting: Updates and maintains status dashboards for internal stakeholders and customers, providing regular reports on supplier performance to the Equipment Manager and senior management.
• Training & Development: Completes all mandatory recurrent training and participates in professional development opportunities to stay current with industry best practices and quality systems (e.g., AS9100, Lean, Six Sigma).
• Meetings & Collaboration: Attends and actively participates in internal cross-functional meetings with procurement, quality, engineering, and logistics teams.
• Contractual Compliance: Monitors and enforces contractual performance requirements, linking supplier performance to contractual obligations and assisting with the claim process where applicable. As well as assist Procurement in establishing targeted supplier service level agreements
• On-site Visits: Conducts regular on-site visits to supplier locations to support performance recovery efforts and assess manufacturing processes and capabilities.

Benefits

• Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)
• Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.
• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.
• Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees