Supervisor, Levi’s ® Outlet Store – Orlando International, Orlando FL

Levi Strauss & Co.•Orlando, FL

1d•Onsite

About The Position

The Supervisor contributes as an integral member of the store management team, focusing on the successful implementation of strategies and operational excellence to ensure brand equity, customer satisfaction, and financial growth. This role involves creating a high-energy, compelling store experience by engaging consumers and modeling appropriate service behaviors, while also supervising and coaching associates on sales training processes to achieve high levels of service and sales. The Supervisor is responsible for proactively resolving consumer concerns in line with company policy, partnering with the store manager on elevated issues. Key duties include participating in the training of new and current employees on LS&CO culture, product knowledge, service practices, loss prevention, and store policies. They will collaborate with store management to set expectations, coach, and foster an environment that promotes engagement, retention, and talent, including delivering formal performance feedback. The position requires efficient handling of cash and merchandise operations, such as shipment processing, floor sets, markdowns, and replenishment systems, all while maintaining standards and complying with store policies. The Supervisor works with the Store Manager, Associate Manager, and Assistant Store Manager(s) to adapt business strategies and meet daily sales and performance goals. Additionally, they will supervise the store team in the absence of other management members and adhere to all Levi's® Stores policies, procedures, and programs.

Requirements

Enjoy being busy and juggling multiple tasks, accomplishing multiple tasks in a fast-paced and deadline-oriented environment.
Be a collaborative role model exhibiting behaviors aligned with company culture of inclusion and belonging.
Be a self-starter with a growth mindset, enjoys learning new tools and adaptable to new initiatives.
Progressive retail leadership experience and proven skills in supervising, coaching and training.
Ability to work a flexible schedule to meet the needs of the business, including evening, weekend and holiday shifts.
Ability to perform all essential job functions and able to lift up to 40 pounds.
Ability to stand, walk, kneel, squat, crouch, bend, stoop, talk and hear.
Occasionally required to reach with hands and arms, to type, reach overhead, and climb ladders.
Must have reliable transportation.

Nice To Haves

High school diploma or GED preferred

Responsibilities

Contribute to the successful implementation of strategies and operational excellence that ensure brand equity, customer satisfaction and financial growth.
Create a high energy, compelling store experience by engaging consumers and modeling appropriate service behaviors to other associates.
Supervise and provide consistent coaching on sales training process in order to ensure the highest level of service and sales.
Proactively resolve consumer concerns in a manner consistent with company policy and with consumer satisfaction in mind.
Partner with store manager on elevated consumer issues.
Participate in training process for new hires and current employees on LS&CO culture, product knowledge, service practices, loss prevention, store policy and programs and other associate responsibilities.
Partner with store management to set expectations, coach and contribute to an environment that encourages engagement, retention and talent.
Deliver formal performance feedback in partnership with store management.
Efficiently handle all cash handling and merchandise operations such as shipment processing, floor set, markdown, and replenishment systems while maintaining standards.
Perform store procedures in compliance with store policy.
Work with the Store Manager, and/or Associate Manager and Assistant Store Manager(s) to flex store business strategies and meet or exceed established store and individual sales and performance goals daily.
Supervise store team in the absence of another member of management.
Comply with all Levi's® Stores policy, procedure, and programs, able to follow directives of store management.

Benefits

401K match: $1.25 for every $1.00 you contribute up to the first 6% of pay you save.
Five hours of paid volunteer time per month with nonprofit organizations.
Product discount of 60% off regular-price merchandise.
Paid Family Leave.
3 weeks of paid time off for the first year, growing to 4+ weeks thereafter (for Full-Time Employees).
Immediate medical, dental, and vision coverage (for Full-Time Employees).
Free Medical Premiums w/Live (for Full-Time Employees).
Paid volunteer hours & charity donation matching up to $2000/year (for Full-Time & Part-Time Employees).
50% employee discount (for Full-Time & Part-Time Employees).
125% match on your 401k, up to 6% (for Full-Time & Part-Time Employees).
Opportunities to explore advanced opportunities at Levi's, Dockers & Beyond Yoga (for Full-Time & Part-Time Employees).
Competitive pay.
Incentive plans.
Life and disability insurance.
Health care benefits for eligible employees.