Supervisor, Levi’s® Outlet Store, Milpitas, CA

Levi Strauss & Co.•Milpitas, CA

1d•Onsite

About The Position

Levi Strauss & Co. (LS&Co.) is a company with a rich history of innovation since 1853, known for inventing the first blue jean and reinventing khaki pants. They are committed to labor and environmental guidelines and building sustainability into everything they do. With over 17,000 employees globally, supporting brands like Levi’s®, Dockers®, and Denizen®, LS&Co. fosters innovation, creativity, and collaboration. The company is seeking a Store Supervisor who is innovative, creative, and energetic, capable of driving success and maintaining brand integrity. This role supports Store Management in achieving Levi’s® Store Iconic status by implementing strategies and operational excellence to ensure brand equity, customer satisfaction, and financial growth. The Supervisor is responsible for Stylist duties and assumes responsibility for the store in the absence of a manager, performing functions based on instructions and pre-established guidelines.

Requirements

1+ years of experience
High school diploma or general education degree (GED)
Ability to work a flexible schedule to meet the needs of the business, including evening and weekend shifts.
Exhibits the following characteristics: Leads through change, Provides clear direction, Coaches for improvement

Responsibilities

Contributes to stores financial growth through driving sales, managing expenses and implementing plans for increased profitability.
Is accountable for ensuring all operational standards are achieved.
Assists in the training and retention of a store staff that model LS&CO selling practices, deliver authentic customer service and meet sales goals.
Executes flawless store visual presentation by maintaining visual and store housekeeping standards.
Drives profitable sales by meeting or exceeding established sales and performance goals.
Models customer service behaviors and ensures that others are trained on and exhibiting those behaviors in order to deliver on KPI goals (Conversion, Units Per Transaction and Sales Per Hour).
Demonstrates excellent product knowledge and trains others to do the same.
Contributes to expense control by managing controllable expenses and following all loss prevention programs.
Assists in executing floor changes, sales and promotional events timely and effectively for maximum financial results.
Participates in training process for new hires on LS&CO culture, product knowledge, selling practices and other associate responsibilities.
Identifies developmental opportunities in staff and partners with management to accomplish improvements.
Contributes to a positive work environment that encourages retention and talent.
Informs management of employee relations issues that need to be addressed.
Supervises store team in the absence of another member of management.
Performs operational procedures to support efficient store operation and drive sales.
Ensures required store tasks are completed timely and effectively by personally contributing and giving direction to other team members when necessary.
Assists in ensuring sound inventory management through following established receiving and sending merchandise process, completing all required paperwork and following all price change and ticketing procedures.
Participates in physical inventory preparation and counts.
Prevents loss by following established policies and procedures, educating others on the same.
Provides operational and loss prevention training as necessary.
Executes store visual standards in accordance with visual merchandising direction, resulting in flawless product presentation and housekeeping standards.
Makes recommendations about visual merchandising direction based on the lay out and needs of the store.
Maintains appropriate levels of product on the sales floor by contributing to and ensuring floor replenishment.
Lead merchandising team to reliably accomplish productivity goals and completion of RFID-enabled inventory management processes by operating the company tools and resources.
Hold merchandising team accountable to RFID-enabled inventory management processes, effectively leading the team through change, ensuring adherence to best practices, and actively coaching the team for maximum productivity.
Creates a high energy, compelling store experience for customers by engaging customers and modeling appropriate customer service behaviors to other associates.
Models behaviors and holds self and the team accountable to the LS&CO sales standards of “Connect, Consult and Close.”
Participates in training associates on product knowledge to make them product experts who can effectively serve customer’s needs.

Benefits

3 weeks of paid time off for the first year, growing to 4+ weeks thereafter (for Full-Time Employees)
Immediate medical, dental, and vision coverage (for Full-Time Employees)
Free Medical Premiums w/Live (for Full-Time Employees)
Paid volunteer hours & charity donation matching up to $2000/year (for Full-Time & Part-Time Employees)
50% employee discount (for Full-Time & Part-Time Employees)
125% match on your 401k, up to 6% (for Full-Time & Part-Time Employees)
Explore advanced opportunities at Levi's, Dockers & Beyond Yoga (for Full-Time & Part-Time Employees)
Competitive pay
Incentive plans
Life and disability insurance
Health care benefits for eligible employees