50 Supervisor

Star Casino•Mahnomen, MN

22h•Onsite

About The Position

Shooting Star Casino team members will always deliver excellent guest service to our guests and fellow co-workers. Our Star Service expectations include being: WELCOMING – Make every person feel invited and accepted PROACTIVE – Anticipate Guest needs UNIQUE – Create a one-of-a-kind experience at every opportunity RESOURCEFUL – Resolve the need COMPLETE – Take care and close Carries out supervisory responsibilities with assigned staff to retain and motivate a professional workforce for Shooting Star Casino, Hotel & Event Center. Coordinates training process for team members. Prepares & delivers performance reviews at 3 months & annually. Makes recommendations for training or job seeking. Coaches associate as needed. Monitors progress of team members. Monitors daily overages & shortages for each Team Member. Monitors daily attendance & tardiness. Rewards & disciplines Team Members. Schedules team members for continue training. Communicates staffing needs to manager or assistant manager. Oversees the main bank inventory & all main cage cashier impress banks. Checks on main bank inventory to ensure adequate levels are maintained. Checks the completeness & accuracy of paperwork to coin, currency, and/ or negotiable items. Verifies outgoing & incoming impress banks. Documents any irregularities. Contacts Surveillance for retention of tapes if needed. Contacts Cage/Vault Manager or Assistant Manager. Oversees Table Game chips. Oversees the process of fills/credits for Blackjack & Poker tables. Oversees the compliance of internal controls & standard operating procedures. Observes interaction between team members and guests. Ensures accuracy of exchanges. Ensures compliance with gaming controls. Handles grievances in a polite, effective manner. Calls surveillance to hold tapes to settle guest dispute. Completes documentation of dispute. Expedites the transfer of coin & currency, & all other negotiable items to and from the cage/vault transfer cashiers and cage/vault window cashiers. Verifies the accuracy of the transfer requests to and from the Main Vault Bank. Ensures timely handling of all transfers to and from the Main Vault & cashier windows. Ensures shift end reports are completed. Verifies that each associate has balanced. Recounts banks where a variance has occurred. Variances for impress banks are credited or debited to or from the Main Vault. Ensures that associate responsible for variance is held accountable. Provides to auditing all paperwork that is required. Maintains all ATM machines, Bill Breakers, Auto Tellers. Checks coin/currency in coin/currency machines daily. Responds to guests that are having a problem with machine(s). Fills cassettes for the machines. Completes all paperwork associated with machines. Contacts repair person if needed. Fulfills the responsibility of cashier or main bank cashier if needed. Ensures that excellent guest service is provided. Ensures strict confidentiality in all aspects of the job. Adheres to all Internal Control Policies and Procedures, Department, and Safety Policies. Performs other duties and responsibilities as required or assigned.

Requirements

Associate’s degree (AA) or equivalent from two-year college or technical school; or minimum of one-year related experience and/or training; or equivalent combination of education and experience.
Must meet licensing requirements as prescribed by the Tribal/State Compact for Gaming.
Must complete basic math test, BSA / AML (title 31) test requirements.
Knowledge of and ability to apply internal gaming controls.
Knowledge of exchange rates.
Knowledge of and skill in using computer and related software including Excel, Word, Power Point, Share Point, Outlook, Table Track, Ticket In & Out, Adobe PDF, Super Playmate, Scan Snap, Cash Infinity, GCA Dashboard.
Knowledge of promotional programs offered by the Casino at any given point in time.
Skill in verifying, counting and balancing transactions.
Skill in preparing & completing paperwork in compliance with gaming controls.
Skill in basic math including addition, subtraction, multiplication, division, fractions, percentages and decimals.
Skill in operating currency equipment such as the coin sorter, self-automated teller, currency counter, Recycler bank, 8 kiosk machines, jackpot machine and coin wrapper.
Skill in developing and maintaining positive relationships with external & internal guests.
Ability to read & interpret documents such as gaming controls, procedure manuals, safety rules and operation instructions.
Ability to follow procedures and given attention to detail.
Ability to stand for long periods of time.
Ability to lift/move up to 20 pounds (cassettes and coin to fill kiosk, RBG, Jackpot, Dyna).
Ability to work with a diverse group of people.
Ability to write routine reports & correspondence.
Ability to speak effectively before groups or one-on-one with team members.

Responsibilities

Carries out supervisory responsibilities with assigned staff to retain and motivate a professional workforce for Shooting Star Casino, Hotel & Event Center.
Coordinates training process for team members.
Prepares & delivers performance reviews at 3 months & annually.
Makes recommendations for training or job seeking.
Coaches associate as needed.
Monitors progress of team members.
Monitors daily overages & shortages for each Team Member.
Monitors daily attendance & tardiness.
Rewards & disciplines Team Members.
Schedules team members for continue training.
Communicates staffing needs to manager or assistant manager.
Oversees the main bank inventory & all main cage cashier impress banks.
Checks on main bank inventory to ensure adequate levels are maintained.
Checks the completeness & accuracy of paperwork to coin, currency, and/ or negotiable items.
Verifies outgoing & incoming impress banks.
Documents any irregularities.
Contacts Surveillance for retention of tapes if needed.
Contacts Cage/Vault Manager or Assistant Manager.
Oversees Table Game chips.
Oversees the process of fills/credits for Blackjack & Poker tables.
Oversees the compliance of internal controls & standard operating procedures.
Observes interaction between team members and guests.
Ensures accuracy of exchanges.
Ensures compliance with gaming controls.
Handles grievances in a polite, effective manner.
Calls surveillance to hold tapes to settle guest dispute.
Completes documentation of dispute.
Expedites the transfer of coin & currency, & all other negotiable items to and from the cage/vault transfer cashiers and cage/vault window cashiers.
Verifies the accuracy of the transfer requests to and from the Main Vault Bank.
Ensures timely handling of all transfers to and from the Main Vault & cashier windows.
Ensures shift end reports are completed.
Verifies that each associate has balanced.
Recounts banks where a variance has occurred.
Variances for impress banks are credited or debited to or from the Main Vault.
Ensures that associate responsible for variance is held accountable.
Provides to auditing all paperwork that is required.
Maintains all ATM machines, Bill Breakers, Auto Tellers.
Checks coin/currency in coin/currency machines daily.
Responds to guests that are having a problem with machine(s).
Fills cassettes for the machines.
Completes all paperwork associated with machines.
Contacts repair person if needed.
Fulfills the responsibility of cashier or main bank cashier if needed.
Ensures that excellent guest service is provided.
Ensures strict confidentiality in all aspects of the job.
Adheres to all Internal Control Policies and Procedures, Department, and Safety Policies.
Performs other duties and responsibilities as required or assigned.