Supervisor - Hawks Peak

Snoqualmie Casino & Hotel•Snoqualmie, WA

1d•$58,656 - $64,522

About The Position

The Supervisor of Hawks Peak plays a key leadership role in delivering an exceptional guest experience in a vibrant, fast-paced, and entertainment-driven venue. This position supports the Manager and Food & Beverage leadership by ensuring smooth daily operations, reinforcing high service standards, and guiding a motivated team. The Supervisor actively fosters a welcoming environment where guests enjoy top-tier service, great food and drinks, and a dynamic social atmosphere.

Requirements

Two (2) years of supervisory experience in a high-volume restaurant or bar, ideally in a sports bar or entertainment venue.
Proven ability to lead in fast-paced environments while maintaining exceptional guest service standards.
Experience with POS systems and basic reporting.
Leadership Excellence: Strong ability to lead and motivate teams with professionalism, confidence, and a focus on high performance.
Effective Communication: Clear, respectful, and proactive in both verbal and written communication with team members and guests.
Guest Service Focus: Committed to delivering memorable guest experiences through attention to detail and responsiveness.
Multi-Tasking & Adaptability: Skilled in managing multiple priorities in a fast-paced environment while maintaining composure and efficiency.
Food & Beverage Knowledge: Understanding of restaurant and bar operations, including responsible alcohol service and service timing.

Nice To Haves

Experience working in an integrated Casino Hotel and/or a Forbes or AAA rated property.

Responsibilities

Leadership & Team Development: Provide direct supervision and guidance to team members, ensuring accountability, professionalism, and service excellence. Conduct daily pre-shift meetings, deliver ongoing coaching, and support a positive, collaborative team culture.
Guest Experience & Service Delivery: Lead by example in creating a welcoming environment with prompt, friendly, and attentive service. Regularly engage with guests, resolve concerns professionally, and support the execution of promotions and sports programming.
Operational Oversight & Cleanliness: Ensure the bar and dining areas are clean, organized, and prepared for service at all times. Monitor shift readiness, oversee service flow, and coordinate with kitchen and bar teams to ensure timely and accurate delivery. Oversee scheduling to ensure proper shift coverage to support business volume, team member breaks and uninterrupted guest service.
Cash Handling & Compliance: Oversee POS transactions, cash handling, and discount procedures with accuracy and integrity. Enforce alcohol service policies and complete shift reports, incident logs, and compliance documentation as required.
Cross-Functional Support: Assist with food running, guest seating, bar support, and team coverage during peak periods. Communicate effectively with other departments to ensure smooth service and address guest needs.

Benefits

Competitive Pay: Starting salary range of $58,656/year - $64,521.60/year, depending on experience, with opportunities for annual performance-based increases. The role offers a potential career earning trajectory reaching up to $84,468.80 annually max over time.
Full Coverage: 100% employer-paid medical, dental, vision, and prescription coverage, plus competitive family rates starting after 60 days, with additional benefits such as 401(k), employer-paid life insurance, and long-term disability.
Generous PTO: Accrue 21 days of PTO in your first year, growing to 33 days after five (5) years, with an option to cash out twice annually.
Everyday Perks: Free meals, parking, paid breaks, 40c/gallon gas discount, and exciting giveaways like concert and sports tickets.
Growth & Support: Access to tuition reimbursement, certification programs, and Employee Assistance Program.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume