Supervisor - Hawks Peak

Snoqualmie Casino & Hotel • Snoqualmie, WA

21h • $58,656 - $64,522

About The Position

The Supervisor of Hawks Peak plays a key leadership role in delivering an exceptional guest experience in a vibrant, fast-paced, and entertainment-driven venue. This position supports the Manager and Food & Beverage leadership by ensuring smooth daily operations, reinforcing high service standards, and guiding a motivated team. The Supervisor actively fosters a welcoming environment where guests enjoy top-tier service, great food and drinks, and a dynamic social atmosphere.

Requirements

• Two (2) years of supervisory experience in a high-volume restaurant or bar, ideally in a sports bar or entertainment venue.
• Proven ability to lead in fast-paced environments while maintaining exceptional guest service standards.
• Experience with POS systems and basic reporting.
• Leadership Excellence: Strong ability to lead and motivate teams with professionalism, confidence, and a focus on high performance.
• Effective Communication: Clear, respectful, and proactive in both verbal and written communication with team members and guests.
• Guest Service Focus: Committed to delivering memorable guest experiences through attention to detail and responsiveness.
• Multi-Tasking & Adaptability: Skilled in managing multiple priorities in a fast-paced environment while maintaining composure and efficiency.
• Food & Beverage Knowledge: Understanding of restaurant and bar operations, including responsible alcohol service and service timing.

Nice To Haves

• Experience working in an integrated Casino Hotel and/or a Forbes or AAA rated property.

Responsibilities

• Provide direct supervision and guidance to team members, ensuring accountability, professionalism, and service excellence.
• Conduct daily pre-shift meetings, deliver ongoing coaching, and support a positive, collaborative team culture.
• Lead by example in creating a welcoming environment with prompt, friendly, and attentive service.
• Regularly engage with guests, resolve concerns professionally, and support the execution of promotions and sports programming.
• Ensure the bar and dining areas are clean, organized, and prepared for service at all times.
• Monitor shift readiness, oversee service flow, and coordinate with kitchen and bar teams to ensure timely and accurate delivery.
• Oversee scheduling to ensure proper shift coverage to support business volume, team member breaks and uninterrupted guest service.
• Oversee POS transactions, cash handling, and discount procedures with accuracy and integrity.
• Enforce alcohol service policies and complete shift reports, incident logs, and compliance documentation as required.
• Assist with food running, guest seating, bar support, and team coverage during peak periods.
• Communicate effectively with other departments to ensure smooth service and address guest needs.

Benefits

• 100% employer-paid medical, dental, vision, and prescription coverage, plus competitive family rates starting after 60 days, with additional benefits such as 401(k), employer-paid life insurance, and long-term disability.
• Accrue 21 days of PTO in your first year, growing to 33 days after five (5) years, with an option to cash out twice annually.
• Free meals, parking, paid breaks, 40c/gallon gas discount, and exciting giveaways like concert and sports tickets.
• Access to tuition reimbursement, certification programs, and Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed