Supervisor

Nan McKay•Chicago, IL

41d

About The Position

The position duties include a wide range of activities related to monitoring employee performance, ensuring all work is completed accurately within specified time frames, and making sure high levels of customer service are provided at all times.

Requirements

Ability to read, interpret and understand and apply regulations, Federal, State, local laws and codes.
Strong problem solving skills, and the ability to exercise sound judgment and make decisions based on accurate and timely analyses.
Advanced knowledge of Microsoft Office Products, including: Excel, Word, Outlook
Education equivalent to a four-year degree from a regionally accredited institution in Public Administration, Social Science or a closely related field
A minimum of five years of progressively responsible work experience, with three years of supervisory experience.

Nice To Haves

Master's Degree preferred

Responsibilities

Monitor production, quality control and data integrity of transactions completed by staff
Conduct the specified percentage level of Quality Control of staff's files
Ensure staff meet and/or exceed NMA performance standards
Ensure staff compliance with the Housing Authority's Administrative Plan, Standard Operating Procedures and HUD regulations
Determine staff training needs; Coordinate and provide appropriate training, coaching, etc.
Completion of Performance Plans, evaluations and disciplinary actions
Monitor and approve staff time sheets
Ensure staff provides professional and comprehensive customer service to internal and external customers
Evaluate procedures and processes and provide recommendations for program excellence
Promote open communication between teams, departments and divisions
Provide excellent customer service to participants, landlords, co-workers, clients and vendors
Obtain certification in Housing Choice Voucher Specialist and Executive Management within 120 days of employment
Attend meetings with Housing Authority weekly or Monthly depending on the project
Performs other duties as assigned