Supervisor

Chick-fil-A Toledo•Toledo, OH

54d•$17 - $22•Onsite

About The Position

LEADER OPPORTUNITY TO BUILD RELATIONSHIPS + RESULTS The Supervisor is responsible for creating remarkable guest experiences by winning shifts This is a 25-40 hour/week hourly position. The roles and responsibilities listed below should be accomplished during scheduled shifts This leadership role oversees one business area throughout the day. Must participate in FTS (Field Talent Staff) opportunities and complete ServSafe Manager Certification. Diligently upholds Chick-fil-A Toledo’s Perfect Guest Experience and Quality Experience Strategy standards

Requirements

Must participate in FTS (Field Talent Staff) opportunities and complete ServSafe Manager Certification.
Reliably commute or planning to relocate before starting work: Toledo, OH 43606 (Required)

Nice To Haves

Driver's License (Preferred)
Night Shift Availability (Preferred)
Day Shift Availability (Preferred)

Responsibilities

Shift Preparation: Readies a daily shift management plan in order to win the shift by ensuring guest experience and guest throughput
Shift Care: Troubleshoots technology
Shift Care: Coaches Chick-fil-A procedures and safety measures
Shift Care: Audits team member behaviors
Shift Care: Provides encouragement and correction
Shift Care: Runs to the pain points in the guest experience
Daily Reorientation: Executes daily shift huddles focused on development, encouragement, quality, and tasks.
Productivity: Oversees team members/leader shift productivity per Chick-fil-A standards.
One Click: Complete execution, follow up, input/tracking of all necessary metrics and tasks including but not limited to cleaning checklists, shift checklists, etc.
Cashier Accountability: Correctly executes proper cash counting systems (Discounts, receipts, cash over/short, etc.) per Chick-fil-A standards.
Back Office: Executes safe counts, smart safe, daily reports, INFORM, and other necessary responsibilities per Chick-fil-A standards.
Food Safety Covenant: Strictly adheres to all Chick-fil-A Toledo food safety standards.
Shift Communication: Completes post shift reporting per Chick-fil-A Toledo standards
Slack shout outs (1x/week)
Attends all regular leader meetings
Assists with reviews of all Drive Thru Experience leaders and team members (3x/year)
Deploys other responsibilities as needed
Shift Set Ups: Completes and communicates daily shift set ups
Team Huddle: Ensures shift readiness, audits uniforms, solidify goals, and communication
Coach and Care: Resources, drives, and encourages operational excellence
Checklist Excellence: Delegates and verifies checklist completion
Post shift deliverable: Completed and posted